[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Fidelity National Information (FIS) jobs](https://jobs.opennash.com/companies/fidelity-national-information-fis/) · [Search jobs](/search/) Fidelity National Information (FIS) · Czechia # Manager - Chargeback Operations Czechia Manager or lead Operations Listed on Fidelity National Information (FIS)’s official careers site. Posted September 30, 2026. Check that it is still open and apply there. [Apply on Fidelity National Information (FIS)’s careers site →](https://careers.fisglobal.com/us/en/job/FIGLUSJR0309085EXTERNAL/Manager-Chargeback-Operations) [OpenNash Jobs](https://jobs.opennash.com/) / [Fidelity National Information (FIS)](https://jobs.opennash.com/companies/fidelity-national-information-fis/) / Manager - Chargeback Operations ## Job description ### Position Type Full time Type Of Hire: Experienced (relevant combo of work and education) As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role As a Senior Chargeback Manager, you will build and lead a scalable chargeback and dispute service supporting issuing and ATM acquiring operations across multiple client types, processing platforms and regions. You will design the operating model, implement processes and tools, establish the team and manage the service day to day. This is a hands-on build-and-run role requiring both strategic ownership and operational delivery. About the team You will join a growing payments operations environment in Prague that is developing chargeback and dispute management as a dedicated service. The team supports banking clients, ATM network providers and direct customers, and works closely with product, engineering, customer support, fraud prevention, compliance, finance and commercial teams. You will lead chargeback specialists and provide direction to adjacent operational teams supporting reconciliation, payment application and accounts payable activities. What you will be doing Design and implement end-to-end chargeback and dispute processes for issuing, ATM acquiring and direct-customer service lines, including case assessment, processing, communication and reporting. Own the chargeback operating model, workflows and tooling, and lead implementation with product teams and service clients. Build, lead and develop a team of chargeback specialists while maintaining service quality, engagement and clear performance expectations. Ensure processes comply with applicable card scheme rules and regulatory requirements, with appropriate governance, partner oversight, documentation and audit readiness. Establish operational plans, key performance indicators, risk assessments and improvement initiatives that increase automation, accuracy, scalability and cost efficiency. What you will need Proven experience building or significantly scaling a chargeback or dispute management function across multiple client types or business lines. Expert working knowledge of card scheme dispute rules and chargeback lifecycles on both the issuing and acquiring sides. Experience managing outsourced service relationships and collaborating with clients and internal stakeholders. Demonstrated experience implementing operational tools, workflow automation or artificial intelligence solutions. Experience leading and developing specialist teams, with the ability to operate at both strategic and hands-on operational levels. Added bonus if you have Experience across multiple regulatory regions, particularly European Union payment services. Working knowledge of reconciliation, payment application or accounts payable operations. Budget or profit-and-loss accountability within an operational function. What we offer you At FIS, you can learn, grow and make an impact in your career. Our benefits include: Flexible and creative work environment Diverse and collaborative atmosphere Professional and personal development resources Opportunities to volunteer and support charities Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass ## At a glance - Posted by the employer: Sep 30, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 19 days - Location: Czechia[Apply on Fidelity National Information (FIS)’s careers site →](https://careers.fisglobal.com/us/en/job/FIGLUSJR0309085EXTERNAL/Manager-Chargeback-Operations) ## More jobs at Fidelity National Information (FIS) ### [Sales Executive Senior](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/ace95fd742d86bcb2c6d/) Czechia ### [Analyst II, Business System Analysis](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/9f9fb5d49afa8990362f/) Poland ### [Analyst II, Business Systems Analysis](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/1bea919eafaf488f2d59/) Poland ### [Analyst II, Strategy & Planning](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/6fb77f13fb53dd6a896f/) Brown Deer, WI, United States of America ### [Analyst Lead, Business Systems Analysis](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/fcd940e3e153afda8246/) Jacksonville, FL, United States of America ## Similar jobs at other companies ### [Specialist Chargeback](https://jobs.opennash.com/companies/couche-tard/jobs/ed8c76c94cf421366ab5/) Couche Tard · Support Office India ### [Senior Managing Consultant, Advisors & Consulting Services, Chargeback and Payment Operations Expert, Advisors Client Services, Data & Services](https://jobs.opennash.com/companies/mastercard/jobs/8d9ab5828c9a2dd2adc0/) Mastercard · Mexico City, Mexico ### [Senior Officer, Chargeback, Card Operations Processing Center (Contract)](https://jobs.opennash.com/companies/united-overseas-bank/jobs/46c0816364b283b4f175/) United Overseas Bank · East Region ### [Manger Settlement Card Operations.Card Operations - MBP.Operations Group-MBPKLTD](https://jobs.opennash.com/companies/mashreq-bank/jobs/e57b00e016d01767aac7/) Mashreq Bank · Pakistan OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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