[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Fidelity National Information (FIS) jobs](https://jobs.opennash.com/companies/fidelity-national-information-fis/) · [Search jobs](/search/) Fidelity National Information (FIS) # Representative Senior, BPS Client Contact Jacksonville, FL, United States of America Senior individual contributor Customer Support Listed on Fidelity National Information (FIS)’s official careers site. Posted August 18, 2026. Check that it is still open and apply there. [Apply on Fidelity National Information (FIS)’s careers site →](https://careers.fisglobal.com/us/en/job/FIGLUSJR0307484EXTERNAL/Representative-Senior-BPS-Client-Contact) [OpenNash Jobs](https://jobs.opennash.com/) / [Fidelity National Information (FIS)](https://jobs.opennash.com/companies/fidelity-national-information-fis/) / Representative Senior, BPS Client Contact ## Job description ### Position Type Full time Type Of Hire: Experienced (relevant combo of work and education) ### Job Description Job Title Representative Senior, BPS Client Contact (Qualified Plan Document Analyst) ### Intro At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS? About the Role You will analyze, interpret, and draft retirement plan documents to ensure compliance with regulatory requirements and alignment with client objectives. You will partner with cross-functional teams and clients to design, review, and maintain qualified plan documentation across its lifecycle. This includes supporting complex events such as plan mergers, conversions, and restatements. Success in this role is defined by accuracy, compliance adherence, and the ability to translate technical requirements into clear documentation. ### What You Will Be Doing - Analyze retirement plan documents to assess design features, compliance requirements, and regulatory alignment - Translate business and client requirements into customized, compliant prototype plan documents - Draft, maintain, and update plan documents including 401(k), profit sharing, and money purchase plans - Perform protected benefits reviews to preserve participant rights during plan changes and conversions - Identify inconsistencies, gaps, and risks across plan documents and recommend effective solutions - Ensure all documents align with current IRS, ERISA, and applicable regulatory guidance - Collaborate with internal stakeholders including legal, compliance, operations, and client-facing teams - Support development of plan design documentation and implementation materials - Manage multiple projects while meeting deadlines in a fast-paced, regulated environment - Contribute to process improvements, quality standards, and documentation best practices ### Required Qualifications - Bachelor’s degree in business, finance, or related field, or equivalent practical experience - Strong knowledge of defined contribution retirement plans and plan document structures - Working knowledge of ERISA, IRS qualification rules, and regulatory compliance standards - Experience analyzing plan documents, including amendments, restatements, and conversions - Ability to interpret complex legal and technical information with high attention to detail - Strong analytical, problem-solving, and critical thinking skills - Excellent written communication skills with the ability to produce clear, structured documentation - Ability to manage multiple priorities and collaborate effectively across teams ### Preferred Qualifications - QKA (Qualified 401(k) Administrator) certification or advanced credential such as QKC or ERPA - Experience with plan mergers, conversions, and protected benefits analysis - Familiarity with plan document systems such as Relius or similar platforms - Experience maintaining plan document libraries or prototype language databases - Exposure to document quality assurance processes and discrepancy resolution What We Offer you At FIS, you can grow your career as far as you want to take it. ### Here’s what else we offer Opportunities to make an impact in fintech Personal and professional learning Inclusive, diverse work environment Resources to give back to your community Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ### ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass ## At a glance - Posted by the employer: Aug 18, 2026 - First seen by OpenNash: Jul 10, 2026 - Last checked: Oct 12, 2026 - Listed for: 94 days - Location: Jacksonville, FL, United States of America[Apply on Fidelity National Information (FIS)’s careers site →](https://careers.fisglobal.com/us/en/job/FIGLUSJR0307484EXTERNAL/Representative-Senior-BPS-Client-Contact) ## More jobs at Fidelity National Information (FIS) ### [Manager, BPS Client Service & Support](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/3e95a037af8be011f174/) Jacksonville, FL, United States of America ### [Representative Senior, BPS Client Service & Support](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/e6e0a8d5671534cfae2f/) Jacksonville, FL, United States of America ### [AP Analyst Lead](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/fb452a275d8fb2e28bde/) Jacksonville, FL, United States of America ### [Account Manager Lead, Client Success (CSM)](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/bb1e18beed73bed3a216/) Jacksonville, FL, United States of America ### [Agile Product Owner Sr Lead](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/9dcfae8805aa4bc645de/) Jacksonville, FL, United States of America ## Similar jobs at other companies ### [Contact Center Representative](https://jobs.opennash.com/companies/tjx-cos/jobs/3117e460a2606f6a6232/) TJX Cos · Cheyenne, Wyoming ### [Client Services Representative](https://jobs.opennash.com/companies/trane-technologies/jobs/86a5ea7f9e03012fafab/) Trane Technologies · Bellevue, Washington, United States of America ### [Sr Client Representative I](https://jobs.opennash.com/companies/lenovo-group/jobs/c6a33040f65db107c0f5/) Lenovo Group · United States of America, North Carolina, Morrisville ### [Client Advisor, Contact Center - Seasonal](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/jobs/b810269aaa9811fae408/) LVMH Louis Vuitton Moet Hennessy · Dallas, United States ### [Primary Contact Center Representative (Call Center)](https://jobs.opennash.com/companies/fnb/jobs/6620137dd064d4c365f7/) F.N.B. · Hermitage, PA OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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