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Fidelity National Financial

# Loan Counselor-Onsite in Virginia Beach

On-site Legal & Compliance 

Listed on Fidelity National Financial’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there.
[Apply on Fidelity National Financial’s careers site →](https://careers-loancareservicing.icims.com/jobs/3428/loan-counselor-onsite-in-virginia-beach/job?in_iframe=1)

[OpenNash Jobs](https://jobs.opennash.com/) / [Fidelity National Financial](https://jobs.opennash.com/companies/fidelity-national-financial/) / Loan Counselor-Onsite in Virginia Beach

## Job description

Loan Counselor-Onsite in Virginia Beach ID 2026-3428 Job Locations US-VA-Virginia Beach Category Customer Service/Support Type Full Time Overview The Mortgage Servicing Loan Counselor I is responsible for managing delinquent mortgage accounts, engaging borrowers to resolve past-due payments, and ensuring compliance with all applicable policies and regulations. This role requires strong communication and listening skills, attention to detail, and a customer-focused approach to collections.

### Responsibilities
- Contact borrowers via phone, email, and written correspondence to resolve delinquent mortgage accounts.
- Negotiate payment arrangements, repayment plans, and offer loss mitigation options in accordance with company policies and investor guidelines.
- Maintain accurate and detailed records of borrower interactions and account status.
- Monitor and manage assigned portfolio to meet performance goals and minimize losses.
- Collaborate with internal departments such as Customer Service, Loss Mitigation, and Foreclosure to ensure seamless servicing for the customer.

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Under a day
- Work arrangement: On-site[Apply on Fidelity National Financial’s careers site →](https://careers-loancareservicing.icims.com/jobs/3428/loan-counselor-onsite-in-virginia-beach/job?in_iframe=1)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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