[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All FedEx jobs](https://jobs.opennash.com/companies/fedex/) · [Search jobs](/search/) FedEx · Memphis, TN # Associate Solutions Specialist Memphis, TN, US Full-time Listed on FedEx’s official careers site. Posted October 12, 2026. Check that it is still open and apply there. [Apply on FedEx’s careers site →](https://careers.fedex.com/associate-solutions-specialist/job/P25-383569-1) [OpenNash Jobs](https://jobs.opennash.com/) / [FedEx](https://jobs.opennash.com/companies/fedex/) / Associate Solutions Specialist ## Job description Under close supervision, assists in the design, development, implementation and maintenance innovative and replicable programs/procedures supporting sales, senior leadership and customers creating value and effective strategies for the Company. ### Essential Functions Requires the application of developing skill sets relevant to the role and objective of the department. May work individually and with teams with internal/external customers. May participate in review, analysis, interpretation of data/information creating innovative solutions. Perform other duties as assigned. ### Additional Details Blended Hardware & Mobile Support Provide hands-on Tier 2 troubleshooting and resolution for both laptops (PCs) and mobile devices. ### Support for High-Impact User Groups Primary focus on managing escalations and provisioning equipment to support rapidly changing sales functions, as well as resolving high-priority Platinum impact support tickets. ### Operational SLA Restoration Play a direct role in reducing current support ticket response and resolution times back to the baseline SLA of 24 hours (down from the current 72-hour peak). ### Cross-Training & Flexibility Participate in continuous cross-training to successfully pivot between phone-based help desk support and direct desktop/laptop hardware troubleshooting. ### Deployment & Onboarding Support the hardware deployment lifecycle, which includes managing self-serve deployment models (providing hardware alongside clear enablement instructions to end-users) and handling break-fix laptop maintenance. ### Skills/Knowledge Blended Phone & Desktop Support Experience Previous experience successfully cross-trained to provide seamless, concurrent support across both phone channels and desktop hardware. ### High-Volume Ticket Management Proven capability of managing a high volume of escalated tickets (the team is currently averaging 120+ Tier 2 tickets per week). ### Familiarity with Self-Serve IT Models Experience deploying, optimizing, or managing self-serve hardware onboarding programs for remote or hybrid sales teams. ### Customer-Facing Sales Support Direct experience supporting fast-paced sales environments, with a strong understanding of the urgency required to minimize downtime. ### Hardware Lifecycle & Asset Management Prior exposure to managing laptop refresh cycles (specifically break-fixes and extended life approaches) and mobile device enrollment/provisioning. ### Minimum Education Bachelor's Degree/equivalent in business or a related field. ### Minimum Experience No experience required. Knowledge, Skills, and Abilities Knowledge of business software, spreadsheet applications and/or graphics or web development. Good interpersonal skills. Strong organizational skills. Good written and oral communication skills. Domicile This is a hybrid position located in Memphis, TN. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week. ### Preferred Qualifications     Pay Transparency:       Pay:   Additional Details:  Posting closes on: 10/13/2026 at 4:00 PM CST / 5:00 PM EST.  For details on our comprehensive benefits, click here. Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com. ### Applicants have rights under Federal Employment Laws Know Your Rights Pay Transparency Family and Medical Leave Act (FMLA) ### Employee Polygraph Protection Act E-Verify Program Participant Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-Verify Notice ( bilingual) Right to Work Notice ( English) / ( Spanish) ## At a glance - Posted by the employer: Oct 12, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 13, 2026 - Listed for: 1 day - Location: Memphis, TN, US - Employment type: Full-time[Apply on FedEx’s careers site →](https://careers.fedex.com/associate-solutions-specialist/job/P25-383569-1) ## More jobs at FedEx ### [Application Architect](https://jobs.opennash.com/companies/fedex/jobs/af409e2226004e722509/) Memphis, TN, US ### [Manager - Solutions](https://jobs.opennash.com/companies/fedex/jobs/90ecb1524be32df1f0e6/) Memphis, TN, US ### [Principal, Strategic Partnerships and Initiatives](https://jobs.opennash.com/companies/fedex/jobs/106ded2364cba010f573/) Memphis, TN, US ### [Analytics Intern (Summer 2027) - Memphis, TN](https://jobs.opennash.com/companies/fedex/jobs/add7fca040e50f334b3b/) Memphis, TN, US ### [Assoc Data Scientist](https://jobs.opennash.com/companies/fedex/jobs/40c588fc847e7d0cb4fa/) Memphis, TN, US ## Similar jobs at other companies ### [Liquidity & Account Solutions- Product Solutions Specialist - Senior Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/06d4d7ce3575059faf7b/) JPMorganChase · Chicago, IL, United States ### [Solutions Architect](https://jobs.opennash.com/companies/murphy-usa/jobs/35ecc76d76b61ad9e0ad/) Murphy USA · United States ### [Premier Solutions Specialist](https://jobs.opennash.com/companies/truist/jobs/459f7bd4a1d9f5f7d3ca/) Truist · Orlando, Florida, USA ### [Insurance Solutions Manager](https://jobs.opennash.com/companies/huntington-bank/jobs/4b8edb0009f2449812cf/) Huntington Bank · Tupelo, MS ### [Solutions Support Team](https://jobs.opennash.com/companies/fastenal/jobs/02c36b3c49d3ea7458ae/) Fastenal · West Chester, OH OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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