[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All FedEx jobs](https://jobs.opennash.com/companies/fedex/) · [Search jobs](/search/) FedEx # Nhân Viên Hỗ Trợ Giao Nhận - Bậc Cao (Operations Support Agent - Senior) Senior individual contributor Operations Listed on FedEx’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on FedEx’s careers site →](https://careers.fedex.com/nh%C3%A2n-vi%C3%AAn-h%E1%BB%97-tr%E1%BB%A3-giao-nh%E1%BA%ADn-b%E1%BA%ADc-cao-operations-support-agent-senior/job/DB1924C6F47EF820FFC721F87620310C) [OpenNash Jobs](https://jobs.opennash.com/) / [FedEx](https://jobs.opennash.com/companies/fedex/) / Nhân Viên Hỗ Trợ Giao Nhận - Bậc Cao (Operations Support Agent - Senior) ## Job description Service Assurance; Customer Service; Admin & Support; Operations Support; Reporting Mô tả công việc: Chia chọn Tài liệu/hàng xuất và nhập theo quy trình khai thác. Xử lý các trường hợp bất thường trong quá trình khai thác ( hàng bễ vỡ, lạc tuyến…) Thực hiện scan và làm báo cáo. Phối hợp với bộ phận Giao nhận và Điều phối xử lý các tình huống nhận hàng bất thường. Phối hợp với bộ phận Giao nhận và Điều phối xử lý các trường hợp hàng không phát được hoặc có yêu cầu khác từ khách hàng. Liên lạc với khách xử lý các trường hợp cần thêm thông tin hoặc sự sắp xếp từ khách hàng. Liên lạc với FedEx đầu ngoài hoặc các bộ phận có liên quan để có thêm thông tin phục vụ cho việc giao nhận hàng. Thực hiện các thủ tục để hoàn trả hàng về gốc hoặc cho người gửi tại Việt Nam. Ghi nhận và theo dõi hàng tồn kho. Lưu trữ chứng từ theo quy định. Thực hiện các nhiệm vụ khác theo sự phân công của người quản lý trực tiếp. Tuân thủ nội quy lao động của công ty. ### Yêu cầu công việc Kinh nghiệm: có ít nhất 4 năm kinh nghiệm làm việc liên quan. Kỹ năng Microsoft office & PC; tiếng Anh giao tiếp. Kỹ năng giao tiếp và giải quyết vấn đề. Kỹ năng lập kế hoạch và tổ chức công việc. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days[Apply on FedEx’s careers site →](https://careers.fedex.com/nh%C3%A2n-vi%C3%AAn-h%E1%BB%97-tr%E1%BB%A3-giao-nh%E1%BA%ADn-b%E1%BA%ADc-cao-operations-support-agent-senior/job/DB1924C6F47EF820FFC721F87620310C) ## More jobs at FedEx ### [(SGN)Lead Senior Engineer (First and Last Mile Operations)](https://jobs.opennash.com/companies/fedex/jobs/267ab6dd903173f0743a/) ### [AM Operations Supervisor](https://jobs.opennash.com/companies/fedex/jobs/d2b248f4aedf6b15b1ca/) ### [Business Architect](https://jobs.opennash.com/companies/fedex/jobs/e0b5848488139133346a/) ### [Business Product Advisor](https://jobs.opennash.com/companies/fedex/jobs/1191de065b28342a9c4f/) ### [Business Strategist Senior II](https://jobs.opennash.com/companies/fedex/jobs/99f983d0d6dba0a12eed/) ## Similar jobs at other companies ### [[QUANT]_Nhân viên hỗ trợ kinh doanh gián tiếp](https://jobs.opennash.com/companies/joint-stock-commercial-bank-for-foreign-trade-of-vietnam/jobs/3b2fed7767181e589225/) Joint Stock Commercial Bank for Foreign Trade of Vietnam · Hà Nội, VN ### [KV0I00 Nhân viên QS - 管理师](https://jobs.opennash.com/companies/wistron/jobs/ba1b502cba0db9a2e329/) Wistron · Ha Nam Province ### [Manufacturing Operator (Nhân viên vận hành máy)](https://jobs.opennash.com/companies/intel/jobs/2e14c0f73d94f21bce19/) Intel · Vietnam, Ho_Chi_Minh_City ### [CSR Senior Executive (Chuyên Viên Cấp cao Hỗ Trợ Cộng Đồng)](https://jobs.opennash.com/companies/prudential/jobs/f681dab9a348f6317631/) Prudential · Thành phố Hồ Chí Minh ### [KVL000 Nhân viên an toàn thông tin 资讯安全工程师](https://jobs.opennash.com/companies/wistron/jobs/714829314eedb571cc52/) Wistron · Ha Nam Province [Operations jobs](/functions/operations/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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