[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All FedEx jobs](https://jobs.opennash.com/companies/fedex/) · [Search jobs](/search/)

FedEx

# LM872: Manager Dedicated Customer Care

Manager or lead 

Listed on FedEx’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there.
[Apply on FedEx’s careers site →](https://careers.fedex.com/lm872-manager-dedicated-customer-care/job/58D9C3D73DDCA66E828F51F32BC593F1)

[OpenNash Jobs](https://jobs.opennash.com/) / [FedEx](https://jobs.opennash.com/companies/fedex/) / LM872: Manager Dedicated Customer Care

## Job description

Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis generation for each client. Involves management responsibility for a team of people or a specific location(s) within the business.

Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal. Planning & Organizing Skills, Judgement & Decision Making Skills, Leadership Skills, Project Management Skills, Written & Verbal Communication Skills - Two years University/College or equivalent.

MAESTRO certification required.

### Language

Proficiency in English - A moderate level (3-5) years business experience including two (2) years customer service/contact experience. Previous management or supervisory experience in a service environment strongly preferred.
- Internal Posting Application Instructions
- If you are interested in applying, please upload a single PDF file containing the following documents: This file must be uploaded to the Workday system in the designated resume/CV field.

Updated Resume/CV Cover letter Current TOEIC scores (800 pts. required) 📌 Important: ⚠️ Note for candidates from other divisions: If you are an employee of another division (non-FedEx Mexico), you must apply through the external process via FedEx Careers. Pursuant to Policy 4-15 (Career Opportunity) of the LAC People Manual: "An employee's failure to provide complete information that clearly demonstrates whether they meet the required qualifications for the advertised position may result in them not being considered." 🗓️ Bulletin validity: from September 11th to 17th

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 7 days[Apply on FedEx’s careers site →](https://careers.fedex.com/lm872-manager-dedicated-customer-care/job/58D9C3D73DDCA66E828F51F32BC593F1)

## More jobs at FedEx

### [1](https://jobs.opennash.com/companies/fedex/jobs/79a2c1e284d3008ba41f/)

### [10](https://jobs.opennash.com/companies/fedex/jobs/fd5e93afef38e7450dec/)

### [100](https://jobs.opennash.com/companies/fedex/jobs/d052dbe250c09ff118ad/)

### [101](https://jobs.opennash.com/companies/fedex/jobs/3abcbc80b76325b5a744/)

### [102](https://jobs.opennash.com/companies/fedex/jobs/ca24da8cab15d67c1bb7/)

## Similar jobs at other companies

### [Head of Customer Care for Protection Relay and Substation Automation](https://jobs.opennash.com/companies/siemens/jobs/78f7b1deace995a9bc71/)

Siemens 

### [Customer Care Specialist (w/m/d) Teilzeit/Vollzeit](https://jobs.opennash.com/companies/helvetia-baloise-holding/jobs/00f794ed2a99a3468c9e/)

Helvetia Baloise Holding 

### [Graduate Nurse - A7 Dedicated Stroke & Neuro- FT/Night](https://jobs.opennash.com/companies/munson-healthcare/jobs/d4aeb3c9f2b263ace4fd/)

Munson Healthcare 

### [Customer Care - French Expert](https://jobs.opennash.com/companies/ing-group/jobs/5296746e4f77690dac57/)

ING Group 

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)