[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Fast Retailing jobs](https://jobs.opennash.com/companies/fast-retailing/) · [Search jobs](/search/) Fast Retailing # Customer Acquisition and CRM Specialist Listed on Fast Retailing’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on Fast Retailing’s careers site →](https://www.fastretailing.com/careers/en/job-description/?id=2064) [OpenNash Jobs](https://jobs.opennash.com/) / [Fast Retailing](https://jobs.opennash.com/companies/fast-retailing/) / Customer Acquisition and CRM Specialist ## Job description - Recruitment Background GU, a major brand of the Fast Retailing Group, has grown since opening its first store in 2006 under the brand message “YOUR FREEDOM: The freedom to reinvent yourself,” leveraging its strengths of fashionability combined with practicality, and high quality at affordable prices. The brand has now expanded to annual sales of 300 billion yen and aims for further growth toward 1 trillion yen in sales, as well as evolving into a truly global brand. To achieve these goals, in 2026 we appointed Francesco Risso—who has served as Creative Director for brands such as Prada and Marni and is highly acclaimed worldwide—as our Creative Director. We are now working to enhance the quality of our products and styling while strengthening our brand marketing communications to make them globally competitive. During this phase of transformation, we are seeking a candidate who can lead the evolution of customer touchpoints—with a focus on e-commerce—and the development of our platform, driving business growth by maximizing customer acquisition for both our physical stores and e-commerce channels. - Department Overview The Japan Digital Commerce Department, to which you will be assigned, operates GU’s largest flagship store—its e-commerce site—and is an organization dedicated to driving business growth through sales expansion and brand value enhancement. Within this department, you will be assigned to the Site Management Team, which is responsible for formulating strategies, planning, producing, and operating the entire e-commerce site. Working in collaboration with various departments—including Marketing and Merchandising—the team works to enhance brand value, maximize customer traffic to both physical stores and the e-commerce site, and increase the number of fans (members and followers). - Job Description You will be responsible for managing GU’s owned digital channels (expected to include any or all of LINE, email newsletters, and app push notifications). Working in alignment with Corporate Planning, Merchandising, Marketing, IMD, Inventory Control, and Sales, you will be responsible for the end-to-end process—from formulating strategies for your assigned areas to developing actual production plans (by season, month, and week), executing them, and conducting post-campaign reviews. The scope of your impact covers a business volume of tens of billions of yen per year. ### Specific responsibilities include the following ・Channel Strategy Development: Based on data analysis of the assigned channels, develop strategies and tactics to achieve business sales and profit targets and drive traffic from online to physical stores. Establish the necessary KPIs and formulate specific tactics to achieve these goals. ・Content Planning and Production Direction: Interpret customer insights based on market and business conditions, and plan and direct the production of 52 weeks’ worth of content designed to stimulate customer purchasing motivation. ・Distribution Design: Formulating and executing optimal distribution plans for each piece of content to improve distribution efficiency. ・Project Management: Collaborate with relevant departments and manage the project to ensure execution according to the above schedule. ・PDCA Cycle: Implementing a weekly cycle that includes campaign (A/B testing) design, production, configuration, data analysis, and review of business results. Formulating and executing short-, medium-, and long-term strategies based on clearly defined challenges and opportunities. ・Planning for the Member Base and Next-Generation Services: In addition to regular email campaigns, plan services that delight customers and regularly submit improvement proposals to Fast Retailing’s IT department regarding email campaign design through the evolution of customer data management. - The Job Description may change within the scope of duties related to various headquarters departments due to departmental transfers or organizational changes. - This is an environment within an open and communicative organization that encourages new challenges, where you can contribute to the company’s revenue growth while leveraging your experience. We will flexibly adjust the scope of your responsibilities based on your experience. - Career Path Depending on your experience and skills, you will initially be assigned to work in a specific area. Subsequently, we expect you to expand your scope and take on a leadership role within the team. You will collaborate with various departments—including Corporate Strategy, IT, Marketing, Logistics, and the Customer Center—allowing you to acquire a broad range of knowledge and experience. Depending on your preferences, you may also have the opportunity to direct overseas e-commerce rollout projects beyond Japan, expanding your scope of activity on the global stage. - Required Experience, Skills, and Abilities ・At least - 2 years of experience in directing and managing the operations of owned channels (such as LINE and email newsletters), or in consulting in this area ・At least - 2 years of experience in data analysis using analytics tools such as GA4 ・Business-level English proficiency (TOEIC score of 700 or higher is preferred) - Preferred Experience, Skills, and Abilities ・Basic understanding of HTML ・Basic hands-on experience with creative tools such as Adobe Photoshop or Figma ・Experience in expanding business or services overseas ・Knowledge of and practical experience with web marketing and ad management ・Experience planning, implementing, and managing the streamlining and automation of operational processes - Company Name GU Co., Ltd. - Employment Type Full-time Employee (Permanent, with a 3-month probationary period) ### Annual Salary ・Annual Salary Range - 6.5–9.0 million yen (Monthly Salary: 410,000–540,000 yen) ・Allowances: Commuting allowance, overtime pay, etc. (*All subject to company regulations) ・Bonuses: Semi-annual bonuses twice a year, year-end bonus (eligibility and amount determined based on company performance and performance evaluations) ・Promotions twice a year (determined based on performance evaluations) - Salary will be determined based on company regulations, taking into account your previous annual income and experience, and is not limited to the figures listed above. - Working Hours Flexible work hours or managerial/supervisory position ・Flexible work schedule Standard daily working hours: 8 hours; Break: 1 hour Core hours: 9:00 a.m. to 2:00 p.m. Flexible hours…6:00 AM–9:00 AM and 2:00 PM–8:00 PM; overtime work may occur ・Supervisors Based on the working hours of the employee’s department; left to the employee’s discretion - Days Off and Leave Two days off per week (Saturdays and Sundays; national holidays are workdays) Annual paid leave, special leave and bereavement leave, childcare and family care leave systems, etc. - In addition to paid leave, special leave is granted in the first and second halves of the fiscal year (the number of days granted varies depending on employment status and the company to which the employee belongs) - Insurance Coverage Social Insurance (Health Insurance, Employees’ Pension Insurance, Employment Insurance, Workers’ Compensation Insurance, Long-Term Care Insurance) - Employee Benefits Employee Stock Ownership Plan, Mutual Aid Association, Partnered Welfare Programs, Employee Discount Program, Cafeteria, Dedicated Shuttle Bus (for commuting to the Ariake Office), Defined Contribution Pension Plan - Other ・We are actively hiring mid-career professionals across various Group companies (Fast Retailing, UNIQLO, GU, etc.). We would appreciate it if you could review the information below and consider applying. - You may apply to multiple companies within the Fast Retailing Group simultaneously. However, please note that even if the selection process proceeds at multiple companies, you can only advance to the final selection stage for one position at a time. - Based on your submitted resume and interview evaluations, we may suggest other companies or positions within the Fast Retailing Group. ・Secondhand Smoke Policy: Smoking is prohibited on the premises and indoors; we do not have designated smoking rooms. (Smoking is prohibited during working hours, including break times.) ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Aug 1, 2026 - Last checked: Oct 20, 2026 - Listed for: 80 days[Apply on Fast Retailing’s careers site →](https://www.fastretailing.com/careers/en/job-description/?id=2064) ## More jobs at Fast Retailing ### [Candidate for Global E-Commerce Transformation Leader](https://jobs.opennash.com/companies/fast-retailing/jobs/89de50f678eb6a43f1d2/) ### [Career Registration](https://jobs.opennash.com/companies/fast-retailing/jobs/1484f327bb4fffd6f419/) ### [Digital Transformation Lead (UNIQLO Global Customer Center Division)](https://jobs.opennash.com/companies/fast-retailing/jobs/06cd3fd336bd6ad00b46/) ### [Fashion PR Leader Candidate](https://jobs.opennash.com/companies/fast-retailing/jobs/203e24e4d94880603652/) ### [Product Division: Next-Generation Leadership Candidates](https://jobs.opennash.com/companies/fast-retailing/jobs/10b5ac54b1705cf8b7ac/) ## Similar jobs at other companies ### [crm specialist](https://jobs.opennash.com/companies/richemont/jobs/dc00d5b7b3759bd253eb/) Richemont ### [clienteling crm manager](https://jobs.opennash.com/companies/richemont/jobs/33de38e8172f44ae985a/) Richemont ### [CDI - Business Analyst CRM H/F](https://jobs.opennash.com/companies/totalenergies/jobs/ba2dceea1a32cbd68429/) TotalEnergies ### [Sales Effectiveness Professional - Sales Strategy & CRM](https://jobs.opennash.com/companies/siemens/jobs/b6c34018ee4ecc2f1e12/) Siemens ### [Responsable Content Marketing, CRM & Conversion International H/F](https://jobs.opennash.com/companies/credit-agricole/jobs/627967b82ef6e9d840ee/) Credit Agricole OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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