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Experian · Cyberjaya, Selangor, Malaysia

# Solutions Architect (Video Conference)

Cyberjaya, Selangor, Malaysia Full-time IT & Infrastructure 

Listed on Experian’s official careers site. Posted September 12, 2026. Check that it is still open and apply there.
[Apply on Experian’s careers site →](https://jobs.smartrecruiters.com/Experian/744000149147209-solutions-architect-video-conference-)

[OpenNash Jobs](https://jobs.opennash.com/) / [Experian](https://jobs.opennash.com/companies/experian/) / Solutions Architect (Video Conference)

## Job description

What you'll be doing You will be the architecture owner for Experian's global video conferencing estate and collaboration spaces, driving standardization and lifecycle governance across 400+ video conferencing units and our global refresh roadmap. Architect and govern the refresh program, in consideration of the located budget. The program executes prioritization based on site strategy (Grow/Maintain/Retire), technology lifecycle status (including TLMP-driven replacements), and room usage/telemetry.

This prioritization focuses investment on high-value rooms. You will lead room standards, VC platforms/devices, monitoring/telemetry, lifecycle/refresh execution architecture, and site readiness planning w/ local facilities teams. You will report to a Senior Director. Summary of

### Primary Responsibilities

Build global VC/Rooms architecture & standards: Define room typologies, standard bills of material, supported device classes (including standardization toward MTR patterns), configuration baselines, and supportability guardrails.

### FY27 lifecycle refresh governance (budget-aligned)

Architect the FY27 refresh plan using lifecycle/usage/site strategy and manage quarterly prioritization and rebalancing in consideration of the budget allocation and quarterly budget phasing.

### EoL/risk management for decommissioned devices

Improve remediation for restricted-state/EoL devices (e.g., impacted Cisco models listed as decommissioned/restricted) and ensure sequencing reduces user impact and operational risk. "

### Replace on failure" and non-planned remediation architecture

Define technical standards and governance for emergency replacements and quality enhancements due to unexpected site changes, room remodels, device/peripheral failures, or accessory requirements.

### Monitor & proactive operations enablement

Expand monitoring approaches and define quality/performance telemetry standards to address support gaps and reduce escalations.

### Network and SD‑WAN dependency management (room readiness)

Architect readiness and validation patterns for network changes that impact VC rooms (e.g., SD‑WAN upgrades requiring on‑site testing of all units; dynamic implementation dates; site testing quantities and readiness discipline).

### Facilities/site leader engagement

Partner with Facilities leads to confirm competing plans, validate site strategy, and ensure refresh deployments align to workplace changes and constraints.

### Vendor technical leadership and platform transition planning

Lead technical evaluation across VC ecosystems (including Webex upgrades/major platform changes and onboarding automation where applicable) and ensure alignment to global standards and support models.

## Qualifications

10–15+ years of progressive experience in enterprise video conferencing / AV / collaboration spaces architecture, including global standardization and refresh programs. Track record managing lifecycle transitions and EoL/EoS remediation across a large VC estate, using telemetry/usage insights to prioritize investments. Delivery leadership—comfortable operating at the intersection of Workplace/Facilities, Network, and UC Engineering/Operations to deliver room readiness and user experience.

Program governance and operational discipline

## At a glance
- Posted by the employer: Sep 12, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 37 days
- Location: Cyberjaya, Selangor, Malaysia
- Employment type: Full-time[Apply on Experian’s careers site →](https://jobs.smartrecruiters.com/Experian/744000149147209-solutions-architect-video-conference-)

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