[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Experian jobs](https://jobs.opennash.com/companies/experian/) · [Search jobs](/search/) Experian · Cyberjaya, Selangor, Malaysia # Solutions Architect - Telephony, Voice Contact Center Cyberjaya, Selangor, Malaysia Full-time Customer Support Listed on Experian’s official careers site. Posted August 21, 2026. Check that it is still open and apply there. [Apply on Experian’s careers site →](https://jobs.smartrecruiters.com/Experian/744000144679769-solutions-architect-telephony-voice-contact-center) [OpenNash Jobs](https://jobs.opennash.com/) / [Experian](https://jobs.opennash.com/companies/experian/) / Solutions Architect - Telephony, Voice Contact Center ## Job description Be the architecture owner for enterprise telephony, Teams Calling, and contact center services, leading cloud-first transformation programs and defining the strategy, standards, and roadmap for voice and customer engagement platforms. This includes global telephony transformation project, reduce on‑premise dependencies, and deliver features, including, but not limited to advanced IVR, dashboards, AI/speech recognition, omnichannel, call recording, and call accounting. Design and guide Experian's contact center capability uplift including Presence Bi‑Sync with Salesforce Omni‑Channel, advanced quality, sentiment analysis, self‑service/automation, and ACD enhancements all while measuring against efficiency targets and business benefits. Asia Pacific modernization and discovery work (e.g., Teams Calling and NICE CXone direction; address EOL Cisco/Ribbon, India calling enablement constraints, and staff augmentation needs). You will oversee PSTN/calling architecture, carrier/SBC design, numbering/porting, call routing, contact center flows, recording/QA/analytics, and compliance-aligned controls. You will report to Architecture Enterprise Senior Director ### What You'll Do Lead the global telephony and contact center target architectures: Define and maintain end‑to‑end designs for Teams Calling, NICE contact center, call routing, numbering, porting, recording/CDR, and integration patterns across regions. ### UKI & EMEA telephony modernization architecture authority Lead the technical approach to replace legacy Avaya and deliver the proposed campus/contact center changes. ### Contact center evolution and feature enablement Architect and govern advanced contact center capabilities planned/in‑flight, including Salesforce integration enhancements, Presence Bi‑Sync, omnichannel, QM+/quality, sentiment analysis, and automation/self‑service patterns. ### Compliance, risk, and data-flow architecture Lead the technical inputs required to satisfy multi‑region risk/compliance needs, and "secure by design" call recording and processing architectures. ### Carrier/SBC and routing design leadership Lead carrier/provider architecture decisions and solution designs (including constraints that require Teams and NICE migrations to occur together in certain routing models and the need to finalize EMEA routing designs). ### Operational reliability and ITSM guardrails Define architecture standards for availability, survivability, monitoring, and change thoughtfulness while modernization executes—balancing "run" stability with transformation delivery. ### Executive-ready architecture artifacts Produce reference architecture, option papers, sequencing plans, and risk statements to support business cases, funding approvals, vendor due diligence, and leadership decision forums. ## Qualifications What We're Looking for 10–15+ years in developing enterprise telephony/voice and contact center solutions in different environments (global/multi‑region preferred). You will need to demonstrate experience modernizing from legacy PBX/contact center platforms to cloud SaaS models with emphasis on routing/porting/numbering, agent workflows, and service continuity. Knowledgeable in contact center domain depth (e.g., NICE-like platforms) including call flows, IVR/ACD, recording, QA, analytics, and CRM integration patterns. Communicate and translate architecture tradeoffs into clear decisions for different audiences. Manage operational governance and discipline; comfortable operating in environments with active risk, compliance review cycles, and change controls. ## At a glance - Posted by the employer: Aug 21, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 59 days - Location: Cyberjaya, Selangor, Malaysia - Employment type: Full-time[Apply on Experian’s careers site →](https://jobs.smartrecruiters.com/Experian/744000144679769-solutions-architect-telephony-voice-contact-center) ## More jobs at Experian ### [AI Developer Intern](https://jobs.opennash.com/companies/experian/jobs/0be43ac08fa48dac59da/) Cyberjaya, Selangor, Malaysia ### [Azure Cloud Engineer (6 months Contract)](https://jobs.opennash.com/companies/experian/jobs/40c25602bb7d51f59fcf/) Cyberjaya, Selangor, Malaysia ### [Cloud Engineer (6 months Contract)](https://jobs.opennash.com/companies/experian/jobs/4be98fb77b9a9122adc2/) Cyberjaya, Selangor, Malaysia ### [Data Scientist (Contract)](https://jobs.opennash.com/companies/experian/jobs/a00f46f0c6b0d6d71bb3/) Cyberjaya, Selangor, Malaysia ### [Developer (C#)](https://jobs.opennash.com/companies/experian/jobs/ef3a44e8fb970b716c30/) Cyberjaya, Selangor, Malaysia ## Similar jobs at other companies ### [Senior Voice and Telephony Architect (CCaaS)](https://jobs.opennash.com/companies/capgemini/jobs/0b719cd8e6f082ca5824/) Capgemini · Atlanta ### [Principal Architect, Solutions Architect - Client Solutions](https://jobs.opennash.com/companies/jpmorganchase/jobs/795d6e8af87d53f7430b/) JPMorganChase · LONDON, United Kingdom ### [Telephony Engineer](https://jobs.opennash.com/companies/ntt/jobs/11972dcd28f70cb7ac37/) NTT · East Midlands, United Kingdom ### [product specialist crc telephony](https://jobs.opennash.com/companies/richemont/jobs/4a7b5dab6edd0fabd8e3/) Richemont ### [Sr Staff Engineer- Android Telephony](https://jobs.opennash.com/companies/qualcomm/jobs/39a37fcf2e7f5fbe529d/) Qualcomm · Hyderabad, Telangāna, India OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)