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Experian · São Paulo, Brazil

# Supervisor Customer Success

São Paulo, Brazil Full-time Manager or lead Customer Support 

Listed on Experian’s official careers site. Posted September 29, 2026. Check that it is still open and apply there.
[Apply on Experian’s careers site →](https://jobs.smartrecruiters.com/Experian/744000152449494-supervisor-customer-success-)

[OpenNash Jobs](https://jobs.opennash.com/) / [Experian](https://jobs.opennash.com/companies/experian/) / Supervisor Customer Success

## Job description

Buscamos um(a) Supervisor(a) de Customer Success para liderar a equipe de CS, garantindo a excelência no atendimento, a evolução dos processos e a geração de valor para os clientes. Será responsável por acompanhar indicadores, desenvolver o time, mitigar riscos e promover a integração com as demais áreas da empresa. Supervisionar e orientar a equipe de CS, fornecendo suporte, direcionamento e feedback com o objetivo de maximizar o desempenho e alcançar as metas estabelecidas; Monitorar métricas de atendimento ao cliente e processos, identificando padrões e tendências que possam ser utilizados para aprimorar o atendimento; Identificar oportunidades de aprimoramento nos processos de CS, visando otimizar a experiência do cliente e a eficiência da equipe; Mapear riscos, escalonar problemas críticos e garantir a resolução eficaz das demandas; Ser a ponte estruturada com outras áreas do negócio.

## Qualifications
- Formação em andamento ou completo em Administração;
- Experiência prévia de supervisão de Experiência do Cliente;
- Fluência em métricas de atendimento (SLA, TMA, FCR, CSAT, NPS) e leitura de dados em Excel/planilhas para decidir com base em números Foco em resultados e excelência na entrega.

## At a glance
- Posted by the employer: Sep 29, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 20 days
- Location: São Paulo, Brazil
- Employment type: Full-time[Apply on Experian’s careers site →](https://jobs.smartrecruiters.com/Experian/744000152449494-supervisor-customer-success-)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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