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Experian · Nottingham, United Kingdom

# Customer Retention Manager - Sales

Nottingham, United Kingdom Full-time Manager or lead Sales 

Listed on Experian’s official careers site. Posted October 9, 2026. Check that it is still open and apply there.
[Apply on Experian’s careers site →](https://jobs.smartrecruiters.com/Experian/744000154682199-customer-retention-manager-sales)

[OpenNash Jobs](https://jobs.opennash.com/) / [Experian](https://jobs.opennash.com/companies/experian/) / Customer Retention Manager - Sales

## Job description

We are looking for a Customer Retention Manager to join our Growth Markets – EBE Retention team within GTM. Reporting into the Sales Manager, you will take ownership of customers who are at risk, have stopped using the product, or have expressed an intent to cancel. Your primary objective is to protect and retain revenue, re‑establish product usage, and secure renewals by demonstrating ongoing value from Experian’s solutions.

You will build strong client relationships, negotiating favourable contract terms, and influencing client decision-making to drive positive business outcomes. You will engage with clients who wish to cancel, addressing their concerns and presenting tailored solutions to retain their business.

## Qualifications

Experience in customer retention, particularly with SME clients, account management, or a similar role in the B2B software industry. Demonstrate achievement of retention targets and forecasting. Track record of achieving retention, renewal, or revenue protection targets rather than pure new‑business sales. Strong commercial negotiation skills with the ability to influence outcomes while maintaining long‑term customer relationships.

Tailor communication style to suit a diverse audience, building partnerships and conveying complex information clearly. Demonstrate a data-driven approach to decision-making and address client concerns and present tailored solutions. Experience collaborating effectively, aligning client needs with our goals to achieve mutually beneficial outcomes. Work with cross-functional teams to achieve common goals.

## At a glance
- Posted by the employer: Oct 9, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 10 days
- Location: Nottingham, United Kingdom
- Employment type: Full-time[Apply on Experian’s careers site →](https://jobs.smartrecruiters.com/Experian/744000154682199-customer-retention-manager-sales)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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