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Expeditors International · Brisbane, CA

# Transcon Agent

Brisbane, CA, United States Full-time Customer Support 

Listed on Expeditors International’s official careers site. Posted September 30, 2026. Check that it is still open and apply there.
[Apply on Expeditors International’s careers site →](https://jobs.smartrecruiters.com/Expeditors/744000152736539-transcon-agent)

[OpenNash Jobs](https://jobs.opennash.com/) / [Expeditors International](https://jobs.opennash.com/companies/expeditors-international/) / Transcon Agent

## Job description

### Scope of Position

Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture.

### KEY RESPONSIBILITIES
- Ensure smooth and timely shipment process flow
- Ensure accurate and timely data entry into our operational system based on defined metrics
- Track and trace shipments
- Provide proactive and clear communication to internal and external customers
- Ensure accurate and timely client billing, including dispute resolution
- Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
- Ensure compliance to company policies and external regulations
- Complete cross training in order to support team coverage Professionally represent Expeditors to our customers, service providers, and government agencies

### Billing & Accounting
- Review files and complete billing with accuracy and timeliness
- Review invoices and send charges
- Manage destination charges and special billing procedures (e.g., White Glove) Post financial transactions promptly
- Monitor accounting and billing reports
- Ensure files are settled and closed out properly
- Maintain clean, auditable financial records

### Financial Control & Compliance
- Ensure billing meets internal billing standards and KPIs
- Support audit readiness through proper documentation and accuracy
- Monitor service provider billing sheets
- Escalate billing discrepancies and exceptions EXPECTATIONS: Continually identify areas to improve efficiency
- Embrace and adopt technology to optimize their ability to complete their work
- Achieve standard of 52 hours training per year, including all mandatory trainings
- Drive and develop customer relationship in order to exceed their expectations Have a sense of urgency, be willing to help by offering solutions Local Applicants ONLY

## Qualifications

Fully proficient with various software applications (mainframe systems) 10-key by touch Displayed ability to work independently with minimal supervision Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement Functions efficiently in a high stress environment Willing to work overtime An intimate understanding of Export Compliance Certifications including: Certified Export Clearance Specialist, Dangerous Goods – Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation Reporting Structure: Transcon Lead Agent, Transcon Supervisor, Transcon Manger

## At a glance
- Posted by the employer: Sep 30, 2026
- First seen by OpenNash: Jul 10, 2026
- Last checked: Oct 18, 2026
- Listed for: 100 days
- Location: Brisbane, CA, United States
- Employment type: Full-time[Apply on Expeditors International’s careers site →](https://jobs.smartrecruiters.com/Expeditors/744000152736539-transcon-agent)

## More jobs at Expeditors International

### [Account Support Manager](https://jobs.opennash.com/companies/expeditors-international/jobs/33942b46a5ff8e2ab359/)

Brisbane, CA, United States

### [Customs Brokerage Agent](https://jobs.opennash.com/companies/expeditors-international/jobs/b40d1a1aee75a5b02dd0/)

Brisbane, CA, United States

### [Air Export Agent](https://jobs.opennash.com/companies/expeditors-international/jobs/3c70e6ae547ea78b5376/)

Brisbane, CA, United States

### [Air Export Agent - (Night Operations)](https://jobs.opennash.com/companies/expeditors-international/jobs/28f8466e5fb393abdde4/)

Brisbane, CA, United States

### [District Facility Manager](https://jobs.opennash.com/companies/expeditors-international/jobs/3edc6f5f0b638dd19675/)

Brisbane, CA, United States

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