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Expeditors International · Hidalgo, TX

# Ocean Import Agent

Hidalgo, TX, United States Full-time Supply Chain & Logistics 

Listed on Expeditors International’s official careers site. Posted October 9, 2026. Check that it is still open and apply there.
[Apply on Expeditors International’s careers site →](https://jobs.smartrecruiters.com/Expeditors/744000154724059-ocean-import-agent)

[OpenNash Jobs](https://jobs.opennash.com/) / [Expeditors International](https://jobs.opennash.com/companies/expeditors-international/) / Ocean Import Agent

## Job description

### Scope of Position

Ensure timely and accurate movement of freight and information and administrative tasks, while providing an exceptional customer service within the Ocean Import Department.

### Major Duties and Responsibilities
- Ensure smooth and timely freight process flow meeting customer expectations.
- Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
- Track and Trace Ocean Import Files daily.
- Use Department Dashboards on daily basis.
- Ensure documents are timely sent to customer or broker for customs purposes.
- Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
- Meet compliance at all times, regulations internal and external in accordance with government regulations. No fines, penalties, or late filing.
- Understand department process flow and looking for best practices to improve operational efficiency and productivity.
- Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
- Meet KPI standards in accordance with the Company’s procedures.
- Timely responses to emails (within 1 hour) and voicemails (within 30 mins) (internal and external).
- Escalation of problems to Management and Supervisor when necessary.

### Follow Accounting Do’s and Don’ts Personal Development
- Attend training classes when required.
- Complete mandatory training when required.
- Meet company standards of 52 hours training per year, including as needed management/leadership training Culture:

### Adhere to the company’s 10 cultural attributes
- Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

## Qualifications
- Minimum of 2 years in Ocean and Air Import experience.
- Must provide exceptional customer service internally and externally at all times.
- Must have complete understanding of ocean import documentation process.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Proficient level of Microsoft Office (Word, Excel etc)
- Must complete Dangerous Goods Certification within the first 6 months.
- Must be able proficient in English, both written and verbal.

## At a glance
- Posted by the employer: Oct 9, 2026
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 9 days
- Location: Hidalgo, TX, United States
- Employment type: Full-time[Apply on Expeditors International’s careers site →](https://jobs.smartrecruiters.com/Expeditors/744000154724059-ocean-import-agent)

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### [AIR Specialist](https://jobs.opennash.com/companies/expeditors-international/jobs/061fd248dc548cdb13dd/)

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### [Accounts Receivable Associate](https://jobs.opennash.com/companies/expeditors-international/jobs/a7a78e1a59b805d84214/)

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