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Expeditors International · Singapore

# Supervisor - Logistics Order Management (onsite with customer)

Singapore On-site Full-time Manager or lead Supply Chain & Logistics 

Listed on Expeditors International’s official careers site. Posted November 6, 2026. Check that it is still open and apply there.
[Apply on Expeditors International’s careers site →](https://jobs.smartrecruiters.com/Expeditors/744000160118159-supervisor-logistics-order-management-onsite-with-customer-)

[OpenNash Jobs](https://jobs.opennash.com/) / [Expeditors International](https://jobs.opennash.com/companies/expeditors-international/) / Supervisor - Logistics Order Management (onsite with customer)

## Job description

The Supervisor is a senior-level operations role responsible for supporting Order Management Operations and serving as the primary point of contact for complex inquiries between customers and cross-functional teams. This role leads the order management team, drives process enhancements, ensures adherence to client service levels, and implements effective supply chain solutions while championing company values and culture.

### Responsibilities
- Act as the primary point of escalation for assigned key customers and enhance relationships by identifying areas for improvement in the order-to-delivery experience
- Oversee daily order processing, projects, and team performance to consistently meet KPIs, OKRs, and client SLAs
- Supports the execution, analysis, and review of operational reports, dashboards, and presentations to provide stakeholders with real-time visibility
- Analyze workflows to summarize insights, propose process enhancements, reduce errors, accelerate order cycle times, and minimize operational costs
- Delegate daily tasks, guide team members, and step in for management as needed
- Conduct regular check-ins, execute training plans, evaluate contributions for annual performance reviews, and address employee performance gaps
- Monitor productivity models to track current workloads, forecast staffing needs, and balance team capacity
- Execute and implement assigned individual projects aimed at scaling order management systems or automating data entry workflows
- Promote a successful atmosphere, maintain regular syncs with management, and foster a positive, can-do team culture

## Qualifications
- Bachelor's degree or equivalent working experience
- Min. 5 years of experience in Order Management, logistics, and/or high-volume customer service roles
- Strong knowledge of ERP systems (e.g., SAP, Oracle, NetSuite) and Google Workspace/Microsoft Office (advanced data analysis using Google Sheets/Excel)
- Successfully demonstrated knowledge and understanding of at least one area of business within the Professional Services Onsite Team
- Fluent in English with excellent written and oral communication skills
- Excellent customer service skills
- Self-starter with an analytical mindset, ability to interpret data, make informed decisions, and triage tasks in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Ability to define, develop, and document business processes and procedures

## At a glance
- Posted by the employer: Nov 6, 2026
- First seen by OpenNash: Nov 8, 2026
- Last checked: Nov 8, 2026
- Listed for: 2 days
- Location: Singapore
- Work arrangement: On-site
- Employment type: Full-time[Apply on Expeditors International’s careers site →](https://jobs.smartrecruiters.com/Expeditors/744000160118159-supervisor-logistics-order-management-onsite-with-customer-)

## Hiring at Expeditors International
- Open jobs: 520
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 10, 2026

[All Expeditors International jobs](https://jobs.opennash.com/companies/expeditors-international/) · [Weekly hiring report](/reports/hiring/)

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