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Expeditors International · Minato-ku, Tokyo, Japan

# Customer Retention & Development Manager (CRDM)

Minato-ku, Tokyo, Japan Full-time Manager or lead Supply Chain & Logistics 

Listed on Expeditors International’s official careers site. Posted September 24, 2026. Check that it is still open and apply there.
[Apply on Expeditors International’s careers site →](https://jobs.smartrecruiters.com/Expeditors/744000151574152-customer-retention-development-manager-crdm-)

[OpenNash Jobs](https://jobs.opennash.com/) / [Expeditors International](https://jobs.opennash.com/companies/expeditors-international/) / Customer Retention & Development Manager (CRDM)

## Job description

### Major Duties and Responsibilities
- Build a District Retention Program that includes coverage for all existing customers in our District Assist Product managers in developing product level retention programs
- Facilitate monthly branch retention meetings
- Build and protect consistency in our branch and service offerings
- Measure and analyze customer revenue trends and proactively communicate these
- Ensure minimum call counts and reviews are completed per district goals
- Ensure incremental improvements are made on building stronger customer relationships
- Grow revenue across multiple product and geographies

## Qualifications
- Bachelor degree or equivalent business qualifications
- Minimum four years Expeditors / industry experience
- Ability to create/write and articulate client business plans Management skills to organize and coach a team Demonstrated customer service skills and proven interpersonal skills
- Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint Inquisitive and exploratory mind-set Fluent in English and Japanese, with the ability to conduct business meetings, presentations, negotiations, and customer relationship management in Japanese.

Native or near-native Japanese communication skills preferred.

## At a glance
- Posted by the employer: Sep 24, 2026
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 24 days
- Location: Minato-ku, Tokyo, Japan
- Employment type: Full-time[Apply on Expeditors International’s careers site →](https://jobs.smartrecruiters.com/Expeditors/744000151574152-customer-retention-development-manager-crdm-)

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