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Expeditors International

# Agent - Air Import Customer Service

Petaling Jaya, Selangor, Malaysia Full-time Customer Support 

Listed on Expeditors International’s official careers site. Posted September 7, 2026. Check that it is still open and apply there.
[Apply on Expeditors International’s careers site →](https://jobs.smartrecruiters.com/Expeditors/744000147772714-agent-air-import-customer-service)

[OpenNash Jobs](https://jobs.opennash.com/) / [Expeditors International](https://jobs.opennash.com/companies/expeditors-international/) / Agent - Air Import Customer Service

## Job description

Ensure smooth and timely freight process flow. Ensure accurate and timely data entry into our operating system. Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices. Ensure timely delivery of freight to customers for Import shipments. Ensure documents are timely sent to customer or broker for customs purposes. Ensure accurate and timely client and vendors billing.

Interact with our customers in arranging their international shipments, meeting customer service standards. Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others). Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements. Understand department process flow, constantly looking for areas of improved efficiency.

Ensure all customers standard operating procedures are followed and updated in the DLSOP. Meet KPI standards, as per the company’s procedures. Overseas communications, timely responses to emails and requests (internal and external). Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. To take up additional tasks as required to meet the Department's needs.

## Qualifications

Candidate must possess at least a Diploma, Bachelor's Degree or equivalent. At least 1 to 2 years of related working experience in similar position. Understanding of transportation documentation and terms is a plus. Good knowledge of computer and MS Office applications. Good command of written and spoken English. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Pro-active, strong organizational skills. Strong desire to learn. Fresh graduates are encourage to apply.

## At a glance
- Posted by the employer: Sep 7, 2026
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 41 days
- Location: Petaling Jaya, Selangor, Malaysia
- Employment type: Full-time[Apply on Expeditors International’s careers site →](https://jobs.smartrecruiters.com/Expeditors/744000147772714-agent-air-import-customer-service)

## More jobs at Expeditors International

### [Agent - Ocean Export Customer Service](https://jobs.opennash.com/companies/expeditors-international/jobs/11e8b1b1d92c2f48772e/)

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### [Lead Agent - Ocean Export Customer Service](https://jobs.opennash.com/companies/expeditors-international/jobs/d3d3d94975b0dd0fd89f/)

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### [Agent - Air Warehouse](https://jobs.opennash.com/companies/expeditors-international/jobs/e90901fd00050de22d84/)

Petaling Jaya, Selangor, Malaysia

### [Account Support Manager](https://jobs.opennash.com/companies/expeditors-international/jobs/33942b46a5ff8e2ab359/)

Brisbane, CA, United States

### [Agent - Air Export Customer Service](https://jobs.opennash.com/companies/expeditors-international/jobs/380016667a333ad8bf67/)

Singapore

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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