[Skip to main content](#main-content)

[ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/)

Expeditors International · Ciudad Juarez, CHIHUAHUA, Mexico

# Ciudad Juarez | Customer Service Agent - Domestic Transportation - Agente de Transportación Terrestre - Servicio al Cliente

Ciudad Juarez, CHIHUAHUA, Mexico Full-time Supply Chain & Logistics 

Listed on Expeditors International’s official careers site. Posted November 5, 2026. Check that it is still open and apply there.
[Apply on Expeditors International’s careers site →](https://jobs.smartrecruiters.com/Expeditors/744000159953254-ciudad-juarez-customer-service-agent-domestic-transportation-agente-de-transportacion-terrestre-servicio-al-cliente)

[OpenNash Jobs](https://jobs.opennash.com/) / [Expeditors International](https://jobs.opennash.com/companies/expeditors-international/) / Ciudad Juarez | Customer Service Agent - Domestic Transportation - Agente de Transportación Terrestre - Servicio al Cliente

## Job description

Promote outstanding coordination capabilities while connecting with providers and ensure timely and accurate pickup, customs clearance, and delivery of freight, to meet customer standards and requirements, while providing exceptional customer service and be a competent “go to” person for customers and colleagues. This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Transcon Operational Performance Standards.

Routine tasks and expertise that typically would apply or be needed during the process:
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace TRANSCON Files and reporting
- Use export TRANSCON Workflow on daily basis
- Ensure accurate and timely client and vendors billing.

Ensure delivery of freight and timely clearance when applicable Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards. Contribute to maintain good relationships with suppliers Always meet compliance to regulations internal and external in accordance with government regulations.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in the DLSOPs Meet KPI standards in accordance with the Company’s procedures Network communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

### Adhere to the company’s 10 cultural attributes

Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

## Qualifications

Global logistics industry knowledge (preferred) Min 5 years related experience and/or training; or equivalent combination of education and experience (preferred) Excellent computer skills (e.g., MS Excel, MS Word) Problem solving skills. Teamwork Knowledge Fluent in English (preferred)

### WHAT WE EXPECT FROM YOU

Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding, and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

### Job Execution

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

### Reliability

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

### Collaboration

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

### Communication

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers, and service providers. Answers phone calls and responds to voicemails, emails, and other communication according to Expeditors' standards.

### Culture

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

### Personal Growth and Development

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

### Timely and Accurate Shipment Processing

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.

### Timely and Accurate Data Entry

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

### Timely and Accurate Billing and Accounting

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes to minimize risk and protect the company.

## At a glance
- Posted by the employer: Nov 5, 2026
- First seen by OpenNash: Nov 8, 2026
- Last checked: Nov 8, 2026
- Listed for: 3 days
- Location: Ciudad Juarez, CHIHUAHUA, Mexico
- Employment type: Full-time[Apply on Expeditors International’s careers site →](https://jobs.smartrecruiters.com/Expeditors/744000159953254-ciudad-juarez-customer-service-agent-domestic-transportation-agente-de-transportacion-terrestre-servicio-al-cliente)

## Hiring at Expeditors International
- Open jobs: 520
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 10, 2026

[All Expeditors International jobs](https://jobs.opennash.com/companies/expeditors-international/) · [Weekly hiring report](/reports/hiring/)

## More jobs at Expeditors International

### [AIR Specialist](https://jobs.opennash.com/companies/expeditors-international/jobs/061fd248dc548cdb13dd/)

Kloten, ZH, Switzerland

### [Agent - Air Gateway (Air Warehouse)](https://jobs.opennash.com/companies/expeditors-international/jobs/40572c9d65735a669795/)

Bangplee, Samut Prakarn, Thailand

### [Agent - Air Import (Billing)](https://jobs.opennash.com/companies/expeditors-international/jobs/89ce61727774678045a1/)

Sathorn District, Bangkok, Thailand

### [Agent - Air Warehouse](https://jobs.opennash.com/companies/expeditors-international/jobs/e90901fd00050de22d84/)

Petaling Jaya, Selangor, Malaysia

### [Agent - Distribution Services](https://jobs.opennash.com/companies/expeditors-international/jobs/b000574c8c4db72ed67f/)

Bangsaotong, SAMUTPRAKARN, Thailand

## Similar jobs at other companies

### [Chofer de reparto (courier) Ciudad Juarez](https://jobs.opennash.com/companies/deutsche-post/jobs/798a6ad07bbef71a8a15/)

Deutsche Post · Juárez, Chihuahua, Mexico

### [Soporte técnico en Sitio Ciudad Juarez](https://jobs.opennash.com/companies/ntt/jobs/72394ec9db5fc6ed3a95/)

NTT · Ciudad Juarez, CHH, MX, Mexico

### [Ciudad Juárez Students Program](https://jobs.opennash.com/companies/cummins/jobs/26caf66468532da834ec/)

Cummins 

### [Programa De Prácticas Profesionales Ciudad Juárez](https://jobs.opennash.com/companies/cummins/jobs/115ac6e307634fa76148/)

Cummins 

[Supply Chain & Logistics jobs](/functions/supply-chain-logistics/)

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

[ OpenNash ](https://opennash.com/)

AI-native services firm that builds custom software and 24/7 AI agents.

OpenNash Jobs is an OpenNash Applied AI project.
[Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1)

Jobs
- [Search jobs](https://jobs.opennash.com/search/)
- [Companies](https://jobs.opennash.com/explore/)
- [Hiring report](https://jobs.opennash.com/reports/hiring/)
- [AI assistants](https://jobs.opennash.com/connect/)
- [How it works](https://jobs.opennash.com/methodology/)

OpenNash
- [opennash.com](https://opennash.com/)
- [Services](https://opennash.com/ai-agent-consulting/)
- [OpenNash CX](https://opennash.com/cx/)
- [AI Tools](https://opennash.com/ai-tools/)
- [Blog](https://opennash.com/blog/)
- [About](https://opennash.com/about/)

Contact
- [hello@opennash.com](mailto:hello@opennash.com)

- [LinkedIn](https://www.linkedin.com/company/opennash)

- [Support](https://jobs.opennash.com/support/)

- [Privacy](https://jobs.opennash.com/privacy/)

- [Terms](https://jobs.opennash.com/terms/)

© 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.