[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Expeditors International jobs](https://jobs.opennash.com/companies/expeditors-international/) · [Search jobs](/search/) Expeditors International · Ciudad de México, CDMX, Mexico # Ciudad de México | Ocean Import Customer Service Representative Ciudad de México, CDMX, Mexico Full-time Customer Support Listed on Expeditors International’s official careers site. Posted October 15, 2026. Check that it is still open and apply there. [Apply on Expeditors International’s careers site →](https://jobs.smartrecruiters.com/Expeditors/744000155627200-ciudad-de-mexico-ocean-import-customer-service-representative) [OpenNash Jobs](https://jobs.opennash.com/) / [Expeditors International](https://jobs.opennash.com/companies/expeditors-international/) / Ciudad de México | Ocean Import Customer Service Representative ## Job description ### SUMMARY DESCRIPTION: Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department. ### KEY RESPONSIBILITIES EXPEDITORS ### CORE COMPETENCIES Exceptional Customer Service Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). Job Execution Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Reliability Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. Collaboration Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. Communication Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards. Culture Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Personal Growth and Development Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate. AGENT Timely and Accurate Billing and Accounting Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company. Timely and Accurate Data Entry Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution. Timely and Accurate Shipment Processing Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures. ### MAJOR DUTIES AND RESPONSABILITIES Ensure smooth and timely freight process flow - Ensure accurate and timely data entry into our operational system - Track and Trace Ocean Import Files Use Global Ocean Import Wokflow - Monitor on a daily basis - Ensure documents are timely sent to customer or broker for customs purposes. Ensure accurate and timely client and vendors billing. Interact with our customers in arranging their international shipments, meeting customer service standards. Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved). Meet compliance at all times to regulations internal and external in accordance with government regulations. Understand department process flow, and looking for best practices to improve operational efficiency and productivity Ensure all customers standard operating procedures in place and updated in customer SOP. Meet KPI standards in accordance with the Company’s procedures Overseas communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary Promote compliance in diligently following all company policies and regulations and performing the task at hand with oustanding integrity and pride. Meets company standards of 52 hours training per year per employee. Attend training classes when required. Complete mandatory training when required. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. ### Adhere to the company’s 10 cultural attributes Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. ## Qualifications ### Knowledge Understanding of ocean documentation process a plus Hazardous Materials certification (preferred) ### Understanding of Expeditors systems and procedures Skills Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate and concisely obtain positive results Pro-active and strong organizational skills Good computer skills (Microsoft Office) ### Fluent in English Behaviours Positive and willing to help attitude ## At a glance - Posted by the employer: Oct 15, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 3 days - Location: Ciudad de México, CDMX, Mexico - Employment type: Full-time[Apply on Expeditors International’s careers site →](https://jobs.smartrecruiters.com/Expeditors/744000155627200-ciudad-de-mexico-ocean-import-customer-service-representative) ## More jobs at Expeditors International ### [Ciudad de Mexico | Customs Brokerage - Operations Manager](https://jobs.opennash.com/companies/expeditors-international/jobs/a6a2ac192f0a1f1047f7/) Ciudad de México, CDMX, Mexico ### [Ciudad de México - Sales - District Sales Executive](https://jobs.opennash.com/companies/expeditors-international/jobs/e5f5d1de884b60bd2a13/) Ciudad de México, CDMX, Mexico ### [Ciudad de México | Air Import Supervisor](https://jobs.opennash.com/companies/expeditors-international/jobs/75b1b345b6a172323cf3/) Ciudad de México, CDMX, Mexico ### [Ciudad de México | Billing Agent (Facturista) - Customs Brokerage](https://jobs.opennash.com/companies/expeditors-international/jobs/81521d06e013e4d9bd43/) Ciudad de México, CDMX, Mexico ### [Ciudad de México | Customs Compliance Agent (Especialista en Cumplimiento Aduanero)](https://jobs.opennash.com/companies/expeditors-international/jobs/edeca087a2e4e80a9411/) Ciudad de México, CDMX, Mexico ## Similar jobs at other companies ### [AML Business Partner Associate (Cuauhtémoc, Ciudad de México)](https://jobs.opennash.com/companies/bbva-banco-bilbao-vizcaya-argentaria/jobs/ef94de403b0d15927220/) BBVA-Banco Bilbao Vizcaya Argentaria · Ciudad de Mexico, Cuauhtémoc ### [Asesoría Digital (Venustiano Carranza, Ciudad de México)](https://jobs.opennash.com/companies/bbva-banco-bilbao-vizcaya-argentaria/jobs/fcdfe41c38b9c9a7d6ce/) BBVA-Banco Bilbao Vizcaya Argentaria · Ciudad de Mexico, Venustiano Carranza ### [Beauty Advisor - Fragancias Multi brand - SEARS - Ciudad de México](https://jobs.opennash.com/companies/estee-lauder/jobs/17f804570b0a4a2bb395/) The Estée Lauder Companies · Ciudad de México, CMX, MX, Mexico ### [Make Up Artist - Full time temporary - Ciudad de Mexico](https://jobs.opennash.com/companies/estee-lauder/jobs/6b320620aa6a14672153/) The Estée Lauder Companies · Ciudad de México, CMX, MX, Mexico ### [Becario de Logística in Mexico, Ciudad de Mexico, Mexico | Supply Chain & Global Procurement at Dupont](https://jobs.opennash.com/companies/dupont-de-nemours/jobs/0bfd7a9fb16cd2d01d25/) DuPont De Nemours · Mexico, Ciudad de Mexico OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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