[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Expeditors International jobs](https://jobs.opennash.com/companies/expeditors-international/) · [Search jobs](/search/) Expeditors International · Nuevo Laredo, TAMAULIPAS, Mexico # Brokerage Service Center Agent Nuevo Laredo, TAMAULIPAS, Mexico Full-time Customer Support Listed on Expeditors International’s official careers site. Posted September 25, 2026. Check that it is still open and apply there. [Apply on Expeditors International’s careers site →](https://jobs.smartrecruiters.com/Expeditors/744000151844986-brokerage-service-center-agent) [OpenNash Jobs](https://jobs.opennash.com/) / [Expeditors International](https://jobs.opennash.com/companies/expeditors-international/) / Brokerage Service Center Agent ## Job description Scope of Position Brokerage Service Center Agent executes flawless operational performance, productivity, technical expertise, excellent customer service and constantly driving efficiency, supporting our Vision and Mission Statement, making our promise real to all our customers. Key Deliverables Proactively monitor the following key metrics to achieve the expected results: Employee Satisfaction Complete 52 hours training per year (4.5 per month). Complete all mandatory training timely. Operational Effectiveness Product OPA Audit Result – Perform consistently at the highest level. General responsibilities Exemplify and Teach Our Culture, Mission and Goals. Follow the 10 Critical Success Factor. Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department. Comply with the Dress Code Policy. For new employees, ensure the New Hire Operations Training. Own your self-development. Prepare, follow-up and execute on your personal development goals. Operations Comply with company controls, policies, procedures, processes including the credit policy. Properly use all Expeditor systems and tools. Understand and make sure the expectations on Customer JOB AID SOP are comply. Participate in meetings when as needed. Make sure that files are logged correctly and timely with proper codes, trace types and events. Ensure that all emails and other correspondence are handled timely (within 1 hour) and professionally. Meet KPI Standards in accordance with the Company’s processes (OPS). Contribute to operational effectiveness and comply with District Excellence metrics applicable for your process. Escalate issues to Lead, Supervisor or Manager as needed. Security, Health and Safety Responsible to inform immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident. ## Qualifications To be the most effective in this position we are looking for the following skills and experience: 3 Months to 1-year related experience in data entry and/or training; or equivalent combination of education and experience. (preferred) Customer Satisfaction oriented. Good interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations. Develop and maintain a professional relationship with clients, service providers and employees. Time management and attention to detail oriented. Ability to complete work within standard procedures, guidelines and office policies. Self-driven personality. Good computer skills, (Excel, Word), ability to learn other computer systems and tools. English fluency 60%. Teamwork player. Commitment to Exemplify our culture at all times. ## At a glance - Posted by the employer: Sep 25, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 11, 2026 - Listed for: 16 days - Location: Nuevo Laredo, TAMAULIPAS, Mexico - Employment type: Full-time[Apply on Expeditors International’s careers site →](https://jobs.smartrecruiters.com/Expeditors/744000151844986-brokerage-service-center-agent) ## More jobs at Expeditors International ### [Brokerage Agent, Exports / Ejecutivo de Cuenta, Exportacion](https://jobs.opennash.com/companies/expeditors-international/jobs/baef68704a9717776710/) Nuevo Laredo, TAMAULIPAS, Mexico ### [Brokerage Agent, Exports / Ejecutivo de Cuenta, Exportacion (Night Shift)](https://jobs.opennash.com/companies/expeditors-international/jobs/7dc4ddec2e7eb7db9c7a/) Nuevo Laredo, TAMAULIPAS, Mexico ### [Brokerage Agent, Imports & Exports / Ejecutivo de Cuenta, Importacion y Exportacion](https://jobs.opennash.com/companies/expeditors-international/jobs/46290cffed3ceb00d8be/) Nuevo Laredo, TAMAULIPAS, Mexico ## Similar jobs at other companies ### [Account Specialist IV Customer Service Specialist – Brokerage Support](https://jobs.opennash.com/companies/jpmorganchase/jobs/318b04d7eb920d2671d3/) JPMorganChase · Metro Manila, National Capital Region, Philippines ### [German Speaking Call Center Agent - Hybrid](https://jobs.opennash.com/companies/vodafone/jobs/ab73475a3190307609c5/) Vodafone · Türkiye ### [Service Supervisor/ Service Agent](https://jobs.opennash.com/companies/las-vegas-sands/jobs/d9e20e7c36a0c01e8587/) Las Vegas Sands · Macao ### [CRC Coffee Specialist l Call Center Agent French](https://jobs.opennash.com/companies/nestle/jobs/f3650f3fd7acc3b545c7/) Nestlé · Cairo, EG ### [Service Desk Agent](https://jobs.opennash.com/companies/tata-consultancy-services/jobs/23520ea2d8fc287aa2e7/) Tata Consultancy Services · Montevideo OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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