[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Evolution Gaming Group AB jobs](https://jobs.opennash.com/companies/evolution-gaming-group-ab/) · [Search jobs](/search/) Evolution Gaming Group AB · Atlantic City, NJ # Service Support Specialist Atlantic City, NJ, United States Full-time Listed on Evolution Gaming Group AB’s official careers site. Posted October 14, 2026. Check that it is still open and apply there. [Apply on Evolution Gaming Group AB’s careers site →](https://jobs.smartrecruiters.com/Evolution/744000155610259-service-support-specialist) [OpenNash Jobs](https://jobs.opennash.com/) / [Evolution Gaming Group AB](https://jobs.opennash.com/companies/evolution-gaming-group-ab/) / Service Support Specialist ## Job description The Service Support Specialist is responsible for managing table uptime and minimizing table downtime as much as possible by proactively dealing with different type of technical issues, following proper escalation path, notifying Licensees in a timely manner about issues occurred and tracking incidents in JIRA / TTS / SST systems, and testing the studio during critical situations. ### Responsibilities Ensuring that all tables are operational without interruptions; Ensuring games results are completed and processed according to the correct procedures to guarantee integrity of games; Ensure appropriate number of staff are present for each shift; Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason; Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity; Resolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the game. Escalating all incidents that cannot be resolved at 1st line to the appropriate 2nd line, or 3rd line support function via Jira or SST as required. Identifying problems/repeat Incidents and escalating them to appropriate 2nd line, 3rd Line support function via Jira /SST where appropriate. Monitoring critical application functions and Infrastructure components via the provided monitoring tools; identifying, analyzing, logging and escalating all alerts as necessary. Responding to and where possible, resolving any issues raised by licensees either via email or SST. Improving and developing subordinates work levels through re-training and development workshops Other duties as assigned. ## Qualifications Execution of job duties requires secondary (higher, special etc.) education; Strong written and oral knowledge of English; Strong level of computer literacy; Strong problem-solving skills; Strong attention to detail; Service oriented personality traits; Ability to work in a team; Ability to make decisions; Analytical skills; Managerial skills; Excellent Communication skills; Strong people management skills ## At a glance - Posted by the employer: Oct 14, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 5 days - Location: Atlantic City, NJ, United States - Employment type: Full-time[Apply on Evolution Gaming Group AB’s careers site →](https://jobs.smartrecruiters.com/Evolution/744000155610259-service-support-specialist) ## More jobs at Evolution Gaming Group AB ### [Bartender? 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