[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All The Estée Lauder Companies jobs](https://jobs.opennash.com/companies/estee-lauder/) · [Search jobs](/search/) The Estée Lauder Companies · Kuala Lumpur, Malaysia # Customer Service & Logistic Kuala Lumpur, Malaysia Supply Chain & Logistics Listed on The Estée Lauder Companies’s official careers site. Posted August 26, 2026. Check that it is still open and apply there. [Apply on The Estée Lauder Companies’s careers site →](https://app.eightfold.ai/careers/job/1168275248794?domain=elcompanies.com) [OpenNash Jobs](https://jobs.opennash.com/) / [The Estée Lauder Companies](https://jobs.opennash.com/companies/estee-lauder/) / Customer Service & Logistic ## Job description ### Responsibilities Logistic (40%) - Lead daily operations with 3PL partners across warehouse and transportation management ensuring high-quality problem solving and standard work execution - Serve as SAP Key User, providing system expertise and process alignment for returns/inbound/outbound. - All Importation Customs Clearance Processing, compliance and management - Monitor 3PL performance from Inbound, VAS (Value Added Service), replenishment, picking, delivery and return handling, to support the business in the local need and fulfill the local regulation. - Ensure the DC inventory record accurately including quantity, location and batch - Review the daily operations and develop a procedure to drive security and safety standard - Initiate and lead the project to drive the DC performance in both service level and cost efficiency Customer Service and Order Management (30%) - Provide guidance and support, work closely with internal team in Malaysia and to provide best in class counter replenishment (order suggestion) - Manage and coordinate the monthly order scheduling with delivery date and cut time off for B2C (online) STO (stock transfer order) and B2B (offline) SO (sales order) including all Corporate orders - Review & Approve order input/ edit/ delete according to “manual order policy” whether it complies with its policy - Publish monthly customer service level report with root cause analysis level and communicate effectively with Inventory managers and counter /Brand to improve customer service level - Collaborate cross-functionally with Planning, Sales, Finance, and IT to enable supply chain synchronization and customer satisfaction. - Own end-to-end order fulfillment for key customers and channels (B2B & B2C) ensuring excellence in service KPIs (OTIF & SLA) Trade Return and Counter Inventory Management (30%) - Using Trade MOC (month of Coverage) tool to monitor per product & category by door and communicate with brand & counter effectively. - Analyze and monitor counter inventory at target level and liaise with different internal stakeholders to execute necessary actions to maintain optimal counter stock mix - To develop monitoring tools which allow to dive into the slow movers SKU, by category during S&OE (Sales and operations execution) meeting and focus on slow mover reduction to optimize the assortment (counter productivity). ### Requirements - Bachelor’s Degree of any business course preferably in business administration, Supply Chain or Statistics - 4-5 years’ experience in Customer Supply Chain Planning, and other relevant Supply Chain functions (i.e. Distribution, Logistics, Procurement) - Knowledge of ERP systems such as SAP, Ariba, o9 Solutions and reporting tools such as PowerBI, Qlikview and similar platforms - Professional with Vendor, Logistic, and 3PL management skills - Good communication skill, able to comunicate effectively with senior stakeholders in the affilates and regions Description Qualifications ## At a glance - Posted by the employer: Aug 26, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 55 days - Location: Kuala Lumpur, Malaysia[Apply on The Estée Lauder Companies’s careers site →](https://app.eightfold.ai/careers/job/1168275248794?domain=elcompanies.com) ## More jobs at The Estée Lauder Companies ### [Beauty Advisor/Artist Esthetician](https://jobs.opennash.com/companies/estee-lauder/jobs/6475530ed601b76de5d9/) Kuala Lumpur, Malaysia ### [Commercial Operation Intern](https://jobs.opennash.com/companies/estee-lauder/jobs/30afc96f10320873b5e7/) Kuala Lumpur, Malaysia ### [E-Commerce Intern](https://jobs.opennash.com/companies/estee-lauder/jobs/2ebf0d19c7ad293d1427/) Kuala Lumpur, Malaysia ### [Expert (La Mer KLCC)](https://jobs.opennash.com/companies/estee-lauder/jobs/297b5ca81e2ce7d41d61/) Kuala Lumpur, Malaysia ### [Lab Technician (Lelabo TRX)](https://jobs.opennash.com/companies/estee-lauder/jobs/8a497e6c4cf573f04f27/) Kuala Lumpur, Malaysia ## Similar jobs at other companies ### [Oil Logistic Operator](https://jobs.opennash.com/companies/cargill/jobs/3313325b689b82f8131a/) Cargill · Dongguan, China ### [Trade Logistic Administrator](https://jobs.opennash.com/companies/totalenergies/jobs/0405166fa2117e9522a0/) TotalEnergies ### [Logistic Senior Analyst](https://jobs.opennash.com/companies/eaton/jobs/daf731ceb5efed1fd20b/) Eaton · Santo Domingo, DOM ### [logistic digital data intern](https://jobs.opennash.com/companies/richemont/jobs/b464c17b97564dbcb41b/) Richemont ### [Internship-Production Logistic Planner](https://jobs.opennash.com/companies/infineon-technologies/jobs/f7bdc37a0668e965104c/) Infineon Technologies · Melaka [Supply Chain & Logistics jobs](/functions/supply-chain-logistics/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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