[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All EssilorLuxottica jobs](https://jobs.opennash.com/companies/essilorluxottica/) · [Search jobs](/search/) EssilorLuxottica · Silverwater, AU # Customer Service Consultant Silverwater, AU $1,500 annual Customer Support Listed on EssilorLuxottica’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on EssilorLuxottica’s careers site →](https://careers.essilorluxottica.com/job/Silverwater-Customer-Service-Consultant/1441191433/) [OpenNash Jobs](https://jobs.opennash.com/) / [EssilorLuxottica](https://jobs.opennash.com/companies/essilorluxottica/) / Customer Service Consultant ## Job description We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more. Are you passionate about delivering exceptional customer service and interested in building a career in the optical industry? As an Optical Customer Service Consultant based in our Silverwater office, you'll receive comprehensive training in optics, including eye conditions, lens technologies, and optical dispensing. You'll become a trusted advisor to our customers, providing product recommendations, technical support, and outstanding service via phone and email. As the first point of contact for customer enquiries, you'll play a key role in helping customers find the right lens solutions while building strong and lasting relationships. ### Key Responsibilities - Deliver exceptional customer service through inbound and outbound calls and email enquiries - Provide product recommendations and lens solution advice to customers - Develop a strong understanding of optical products, eye conditions, and dispensing practices - Assist customers with technical enquiries and order-related support - Build and maintain positive relationships with customers through professional and timely communication ### About You To be successful in this role, you will have: A genuine interest in the optical industry and a desire to develop a long-term career Previous customer service experience (2+ years preferred), ideally within a call centre, healthcare, retail, or related environment - Excellent verbal and written communication skills - Strong attention to detail and the ability to multitask in a fast-paced environment A proactive, reliable, and customer-focused approach Confidence using computer systems and learning new technologies Why Join Us? At EssilorLuxottica, we invest in our people and offer a range of great benefits, including: Generous $1,500 annual product allowance Family and Friends discounts of up to 50% across our brands, including OPSM, Sunglass Hut, Oakley, Ray-Ban, and Laubman & Pank Up to 50% off Oakley eyewear and apparel year-round Local and global volunteering opportunities through our charity partner OneSight, including volunteer leave and ambassador programs Ongoing training, development, and career progression opportunities within a global leader in vision care Apply Now If you're looking to join a global organisation that values innovation, customer service, and career development, we'd love to hear from you. Click Apply and submit your resume and cover letter today. As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: Silverwater, AU - Pay: $1,500 annual[Apply on EssilorLuxottica’s careers site →](https://careers.essilorluxottica.com/job/Silverwater-Customer-Service-Consultant/1441191433/) ## More jobs at EssilorLuxottica ### [Warehouse Operator](https://jobs.opennash.com/companies/essilorluxottica/jobs/d68beb3c1d8d4fb4478d/) Silverwater, AU ### [Coordinator- Customer Service](https://jobs.opennash.com/companies/essilorluxottica/jobs/23390a027fb04e01d693/) Omaha, NE, US ### [Customer Service (1st Shift)](https://jobs.opennash.com/companies/essilorluxottica/jobs/70e86f91c216a041f545/) Wilkes Barre, PA, US ### [Customer Service (Optical)](https://jobs.opennash.com/companies/essilorluxottica/jobs/2f0fc927ab14864cb21f/) St Cloud, MN, US ### [Customer Service - Optician - Sweden](https://jobs.opennash.com/companies/essilorluxottica/jobs/408af4f2c0fcfcd2b45e/) Stockholm, SE ## Similar jobs at other companies ### [Service EBI Customer Consultant](https://jobs.opennash.com/companies/trane-technologies/jobs/c07df0c9f45e3713d17a/) Trane Technologies · Paranaque City, National Capital Region, Philippines ### [Customer Service Consultant | S1 | Branch Banking | Bristol | 12 Month FTC](https://jobs.opennash.com/companies/santander/jobs/75824f2d16a77dcab4b6/) Santander · Bristol Broadmead - TSB ### [Customer Service Consultant | S1 | Branch Banking | Location | 12 Month FTC](https://jobs.opennash.com/companies/santander/jobs/e64b5f9996e5dd2e8a7a/) Santander · Stourport - on - Severn - TSB ### [Customer Consultant](https://jobs.opennash.com/companies/aegon/jobs/d43ade7dd917a5c92d46/) Aegon · Farnborough, UK ### [Service & Aftersales Consultant](https://jobs.opennash.com/companies/accenture/jobs/6a5752f525284aa9f063/) Accenture OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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