[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Equifax · Heredia # OPS Supervisor Heredia Full-time Manager or lead Customer Support Listed on Equifax’s official careers site. Posted October 20, 2026. Check that it is still open and apply there. [Apply on Equifax’s careers site →](https://careers.equifax.com/en/jobs/j00179516/ops-supervisor/) [OpenNash Jobs](https://jobs.opennash.com/) / [Equifax](https://jobs.opennash.com/companies/equifax/) / OPS Supervisor ## Job description ### Job Description As the Supervisor of Global Operations, you will serve as the front-line leader responsible for direct team guidance, daily workflow coordination, and real-time operational support. Your primary objective is to ensure real-time SLA compliance, high customer satisfaction, accurate data processing, and active coaching for your team members ### What You'll Do Front-Line Operational Delivery: Support direct end-to-end operational delivery across assigned departmental service lines, ensuring tasks are completed accurately and on schedule. ### Quality & Predictability Monitor day-to-day team performance with an eye on task accuracy, cycle-time speed, and output predictability across all service queues. ### Direct Team Supervision Lead daily huddles, assign work tickets, and manage real-time queue performance for front-line onboarding and contact center staff. ### Real-Time SLA & Queue Monitoring Monitor active call/chat queues and implementation pipelines, stepping in to reallocate resources to meet response and resolution targets. ### Quality Assurance & Coaching Conduct quality checks on communications and technical setups, providing actionable feedback and coaching to team members. ### Process Adherence Ensure the team consistently follows established operating procedures, security guidelines, and data governance standards. ### Cross-Shift/Team Coordination Coordinate with peers and US team leads to hand off escalated client cases and maintain smooth operational continuity. ### Team Engagement Foster a positive, productive team environment through active support, conflict resolution, and performance recognition. ### What Experience You Need Front-Line Leadership 2–4 years of experience as a team lead or supervisor in a contact center, customer support, or technical onboarding environment. B2+ English proficiency. ### Education Associate’s or Bachelor’s degree in Business, Systems, or related field (or equivalent hands-on experience). ### Technical & Queue Familiarity Practical experience working with CRM/ticketing platforms, telephony software, and data management systems. ### Coaching & Quality Control Demonstrated ability to perform QA reviews, mentor team, and deliver constructive performance feedback. ### Problem-Solving Skills Strong capability to troubleshoot live client escalations and resolve technical or procedural roadblocks quickly. ### AI Adoption Proficiency in leveraging AI tools, machine learning applications, and automation to streamline workflows and enhance productivity. ### Communication Skills Excellent verbal and written communication skills in both English and Spanish to interact with US counterparts and local teams effectively. ### What could set you apart Process Improvement Skills Experience with methodologies like Lean Six Sigma or Agile to actively improve workflows, rather than just managing them. ### Advanced Systems Knowledge Power-user experience or certifications with major CRM, ticketing, and workforce management platforms (e.g., Salesforce, Zendesk, Genesys). ### Data & Analytics The ability to build custom reports (using Advanced Excel, Tableau, etc.) to track queue performance, forecast volume, and spot bottlenecks. ### B2B Tech Experience A background specifically managing complex technical onboarding or SaaS software implementations. ### Change Management A proven track record of guiding teams through rapid growth, system migrations, or building new processes from scratch. ## At a glance - Posted by the employer: Oct 20, 2026 - First seen by OpenNash: Oct 25, 2026 - Last checked: Oct 25, 2026 - Listed for: 5 days - Location: Heredia - Employment type: Full-time[Apply on Equifax’s careers site →](https://careers.equifax.com/en/jobs/j00179516/ops-supervisor/) ## More jobs at Equifax ### [Call Center Operations - Frontline Manager](https://jobs.opennash.com/companies/equifax/jobs/e94fe4a5f3117fc52cfe/) Heredia ### [Customer Service Representative (Dispute Resolution) - Intermediate](https://jobs.opennash.com/companies/equifax/jobs/fd025f467e9cbcfa80a6/) Heredia ### [WFM Real Time Analyst (Forecaster and Scheduler)](https://jobs.opennash.com/companies/equifax/jobs/49e4337c1c0716c778a0/) Heredia ### [Operational Risk & Resilience](https://jobs.opennash.com/companies/equifax/jobs/041c12d0b5d9dd96ade7/) Heredia ### [Client Service Advisor](https://jobs.opennash.com/companies/equifax/jobs/5874b3984a2a2829adb9/) Leeds ## Similar jobs at other companies ### [Ops Supervisor ES - CANADA in Beamsville, Ontario, L0R 1B4 | Operations Management at Republic Services](https://jobs.opennash.com/companies/republic-services/jobs/e2b478727ac92626ced4/) Republic Services · Beamsville, Ontario ### [Ops Supervisor - Hub](https://jobs.opennash.com/companies/fedex/jobs/c1a2575617ef312e78fd/) FedEx ### [Island Ops Supervisor](https://jobs.opennash.com/companies/royal-caribbean-group/jobs/d8175962592232de9ffd/) Royal Caribbean Group ### [Dev Ops](https://jobs.opennash.com/companies/ntt/jobs/3c6f400b385f33982967/) NTT · Quito, Ecuador OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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