[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Emerson Electric jobs](https://jobs.opennash.com/companies/emerson-electric/) · [Search jobs](/search/) Emerson Electric · CLUJ NAPOCA, CLUJ, Romania # Customer Service Representative with German CLUJ NAPOCA, CLUJ, Romania Hybrid Customer Support Listed on Emerson Electric’s official careers site. Posted October 2, 2026. Check that it is still open and apply there. [Apply on Emerson Electric’s careers site →](https://hdjq.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26008816) [OpenNash Jobs](https://jobs.opennash.com/) / [Emerson Electric](https://jobs.opennash.com/companies/emerson-electric/) / Customer Service Representative with German ## Job description If you are a professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you! In this role, you will support customers throughout the complaint resolution and after-sales process, ensuring a positive customer experience through timely communication, cross-functional collaboration, and continuous process improvement. You will play a key role in maintaining strong customer relationships while contributing to operational excellence and service quality. In This Role, Your Responsibilities Will Be: Manage and coordinate customer complaints from initial registration through final resolution, ensuring a seamless customer experience. Communicate with customers through multiple channels to provide updates, timelines, and resolution information. Collaborate with customer service, technical teams, factories, and transportation partners to support effective complaint resolution. Investigate customer concerns and help identify root causes to support long-term corrective actions. Coordinate product returns, pickups, and related documentation while maintaining clear communication with all stakeholders. Support the validation and processing of credit notes by providing accurate and reliable information. Generate, maintain, and analyze reports related to key performance indicators and service activities. Contribute to continuous improvement initiatives by identifying challenges, sharing insights, and supporting corrective and preventive actions. Ensure compliance with company policies related to international trade, records retention, ethics, information security, and workplace safety. Provide support to team members and contribute to a collaborative and customer-focused work environment. ### Who You Are You build strong customer and stakeholder relationships by delivering responsive, high-quality support and maintaining a focus on positive outcomes. You communicate clearly and effectively across functions, ensuring information is shared accurately and in a timely manner. You work collaboratively with diverse teams to solve problems, improve processes, and achieve shared goals. You demonstrate adaptability, sound judgment, and attention to detail while managing multiple priorities in a dynamic environment. ### For This Role, You Will Need Experience in customer service, commercial support, after-sales operations, technical support, quotation management, or a related business function. Proficiency in German and English, with the ability to communicate effectively in both written and spoken formats. Experience working with Microsoft Office applications and business systems such as ERP platforms. Strong customer focus and effective communication skills. Attention to detail, problem-solving capability, and a proactive approach to work. Ability to adapt to changing priorities and manage tasks with flexibility. Commitment to ethical business practices, compliance requirements, and information security standards. ### Preferred Qualifications that Set You Apart Technical knowledge or experience supporting industrial, manufacturing, automation, or engineering-related products and services. Experience managing customer complaints, returns, warranty claims, or other after-sales processes. Familiarity with continuous improvement methodologies and root cause analysis techniques. Knowledge of international trade compliance practices and business processes. Experience working in a multinational or shared services environment. Our Culture & Commitment To You At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. ## At a glance - Posted by the employer: Oct 2, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 17 days - Location: CLUJ NAPOCA, CLUJ, Romania - Work arrangement: Hybrid[Apply on Emerson Electric’s careers site →](https://hdjq.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26008816) ## More jobs at Emerson Electric ### [Customer Service Intern Digital Commerce with French, 3 months](https://jobs.opennash.com/companies/emerson-electric/jobs/2344c292703a2d141ef4/) CLUJ NAPOCA, CLUJ, Romania ### [Customer Service Representative with French (12 months)](https://jobs.opennash.com/companies/emerson-electric/jobs/2946c66085a54dba6cec/) CLUJ NAPOCA, CLUJ, Romania ### [Customer Service Specialist with German](https://jobs.opennash.com/companies/emerson-electric/jobs/7363bee53daffb8bfb62/) CLUJ NAPOCA, CLUJ, Romania ### [Application Specialist (24 months)](https://jobs.opennash.com/companies/emerson-electric/jobs/d887fdaa2919e03043a5/) CLUJ NAPOCA, CLUJ, Romania ### [Assembly Operator](https://jobs.opennash.com/companies/emerson-electric/jobs/98f97cd4c876260bb80c/) CLUJ NAPOCA, CLUJ, Romania ## Similar jobs at other companies ### [AMS Customer Service Representative – Service Support Coordinators with German knowledge](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/42a415db67cc4a1e3e19/) Thermo Fisher Scientific · Budapest, Hungary ### [Customer Service Representative with German -7.500 - 8.300 brutto](https://jobs.opennash.com/companies/michelin-group/jobs/5f511fc017face10fb43/) Michelin Group ### [Customer Service Officer with German](https://jobs.opennash.com/companies/basf/jobs/f482f409378b0a30e87b/) BASF · ${htmlLocations} ### [Junior B2B Customer Service Officer with German](https://jobs.opennash.com/companies/basf/jobs/15bccf86f2c07bd39f12/) BASF · ${htmlLocations} ### [Customer Service Representative (German Speaker)](https://jobs.opennash.com/companies/keysight-technologies/jobs/943d76e90b919776151c/) Keysight Technologies · Barcelona, Spain OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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