[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Ecolab jobs](https://jobs.opennash.com/companies/ecolab/) · [Search jobs](/search/) Ecolab · Bangalore, Karnātaka, India # Principal Business Process Analyst-ServiceNow Bangalore, Karnātaka, India Full-time Senior individual contributor Operations Listed on Ecolab’s official careers site. Posted September 22, 2026. Check that it is still open and apply there. [Apply on Ecolab’s careers site →](https://jobs.ecolab.com/global/en/job/EIYEIEUSR00303765EXTERNALENGLOBAL/Principal-Business-Process-Analyst-ServiceNow) [OpenNash Jobs](https://jobs.opennash.com/) / [Ecolab](https://jobs.opennash.com/companies/ecolab/) / Principal Business Process Analyst-ServiceNow ## Job description ### Key Responsibilities Job Summary: In this role you will partner with individuals across the organization, at various levels, including divisional business teams, product owners, IT teams and ServiceNow team members (Service Delivery and Operations teams) to facilitate user story gathering and design sessions, and collaboratively define solutions that address key opportunities Key Responsibilities: Assist in the collection and documentation of business requirements. - Translate business needs into functional specifications and process flows - Identify gaps, inefficiencies, and opportunities for automation and optimization - Owns HLD and LLD from functional standpoint however shall not be limited to only functional aspects alone and may extend further to business knowledge also. Conduct research and analysis to support business decision-making. Collaborate with stakeholders to identify and define project requirements. Support the development of project plans and timelines. Assist in the preparation of reports and presentations for management. Participate in meetings and provide input on business processes and improvements. Perform other duties as assigned by the Senior Business Analyst or Manager. Recommend continuous improvements leveraging ServiceNow’s evolving capabilities. ### Minimum Qualifications Bachelor’s degree in business administration, Information Technology, or a related field. 8+ years of experience in a business analysis or related role. Familiarity with ServiceNow configuration, basics scripting, and integration capabilities. Strong functional experience in Service Portals /ESC, Virtual Agentic AI, Predictive Intelligence, Workspace, Process Automation playbooks Good Understanding on ServiceNow foundational data and data models for more than 2 applications Good Understating of ServiceNow best practices. CSM experience is must have. SNOW CSM or Servicenow CSM MCO ( Manufacturing Commercial Operations), APO (Accouns Payable Operations), FSM (Field Service Management) experience is a plus Skills: Good in building functional, technical specs, Presentation based on project scope, Process Flows based on Business processes Ability to manage multiple tasks and priorities. Basic knowledge of data analysis and reporting. Familiarity with project management software is a plus. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to work independently and as part of a team. High understanding of business analysis methodologies and tools. ### Nice to Have Certification ITIL Expert or ITIL v3/v4 or Certifications on ServiceNow CSA and Business Analyst from other institutions Experience supporting global enterprise environments. Our Commitment to a Culture of Inclusion & Belonging Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability. ## At a glance - Posted by the employer: Sep 22, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 12, 2026 - Listed for: 20 days - Location: Bangalore, Karnātaka, India - Employment type: Full-time[Apply on Ecolab’s careers site →](https://jobs.ecolab.com/global/en/job/EIYEIEUSR00303765EXTERNALENGLOBAL/Principal-Business-Process-Analyst-ServiceNow) ## More jobs at Ecolab ### [AI Engineer](https://jobs.opennash.com/companies/ecolab/jobs/59bfb9caa3feeb177513/) Bangalore, Karnātaka, India ## Similar jobs at other companies ### [Business Process Analyst](https://jobs.opennash.com/companies/ageas/jobs/81c0bed9000475e01e85/) Ageas ### [Business Analyst - Business Process Optimization](https://jobs.opennash.com/companies/deutsche-post/jobs/54dcfc454522d7c0ccb5/) Deutsche Post · Petaling Jaya, Selangor, Malaysia ### [Senior Business Analyst - Core Insurance (m/w/x) Guidewire & Business Process](https://jobs.opennash.com/companies/ntt/jobs/a58475efe9f870fc27c1/) NTT · Erfurt, Germany ### [Senior Business Process Analyst – SAP Signavio](https://jobs.opennash.com/companies/deutsche-post/jobs/31023adfe57b020bf984/) Deutsche Post · Budapest, Hungary ### [Senior Business Process Analyst - Multiple Sites](https://jobs.opennash.com/companies/unitedhealth-group/jobs/b2468382b59e377743a8/) UnitedHealth Group · Makati City, Metro Manila [Operations jobs](/functions/operations/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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