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Ecolab

# Customer Service Representative

Cuautitlan Izcalli, México, Mexico Full-time Customer Support 

Listed on Ecolab’s official careers site. Posted October 8, 2026. Check that it is still open and apply there.
[Apply on Ecolab’s careers site →](https://jobs.ecolab.com/global/en/job/EIYEIEUSR00304349EXTERNALENGLOBAL/Customer-Service-Representative)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ecolab](https://jobs.opennash.com/companies/ecolab/) / Customer Service Representative

## Job description

Ecolab es líder global en soluciones de agua, higiene y prevención de infecciones, con presencia en más de 170 países. Ayudamos a nuestros clientes a operar de forma segura, eficiente y sustentable. Nos encontramos en la búsqueda de personas interesadas en cubrir la posición de Customer Service para nuestras operaciones en Cuautitlán Izcalli, Estado de México. Cómo vas a impactar Como Customer Service II, serás responsable de brindar soporte integral al proceso de atención y gestión de pedidos, asegurando una experiencia de servicio eficiente y de calidad para clientes internos y externos.

Tu capacidad analítica, orientación a la resolución de problemas y enfoque en la mejora continua contribuirán directamente a optimizar los niveles de servicio y fortalecer la satisfacción del cliente. Principales responsabilidades Gestionar el procesamiento de pedidos mediante SAP. Dar seguimiento oportuno al estatus de órdenes y asegurar su correcta ejecución. Identificar y resolver incidencias de forma ágil mediante análisis de causa raíz.

Elaborar y analizar reportes en Excel para el seguimiento de indicadores y procesos. Mantener una comunicación efectiva con clientes y áreas internas. Atender llamadas y brindar soporte relacionado con consultas, solicitudes e incidencias. Contribuir a la mejora continua de los procesos de servicio al cliente. Requisitos mínimos Licenciatura concluida. Mínimo 2 años de experiencia en atención y servicio al cliente. Ingles avanzado Conocimiento de SAP.

Manejo de Microsoft Office. Experiencia en análisis de información y resolución de problemas. Requisitos deseados Experiencia identificando causas raíz e implementando mejoras de servicio.

### Position Details Ubicación

Cuautitlán Izcalli, Estado de México.

### Horario

08:30 a 17:30. Our Commitment to a Culture of Inclusion & Belonging Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement.

Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

## At a glance
- Posted by the employer: Oct 8, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 12, 2026
- Listed for: 4 days
- Location: Cuautitlan Izcalli, México, Mexico
- Employment type: Full-time[Apply on Ecolab’s careers site →](https://jobs.ecolab.com/global/en/job/EIYEIEUSR00304349EXTERNALENGLOBAL/Customer-Service-Representative)

## More jobs at Ecolab

### [Associate Customer Service Supervisor](https://jobs.opennash.com/companies/ecolab/jobs/6a809d5f64ba336125cb/)

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### [Customer Service Agent](https://jobs.opennash.com/companies/ecolab/jobs/52fdb286337ca41f1c65/)

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### [Customer Service Associate](https://jobs.opennash.com/companies/ecolab/jobs/eebaf4d1797d431904ed/)

Buenos Aires, Argentina

### [Customer Service Representative](https://jobs.opennash.com/companies/ecolab/jobs/c8a1e0fd686de5dbbf79/)

King of Prussia, Pennsylvania, United States of America

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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