[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All DSV jobs](https://jobs.opennash.com/companies/dsv/) · [Search jobs](/search/) DSV · Singapore, SG # Operational Key Account Manager, Air & Sea, Asia Pacific Singapore, SG Manager or lead Sales Listed on DSV’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there. [Apply on DSV’s careers site →](https://jobs.dsv.com/job/Singapore-Operational-Key-Account-Manager%2C-Air-&-Sea%2C-Asia-Pacific-04-486129/1445932433/) [OpenNash Jobs](https://jobs.opennash.com/) / [DSV](https://jobs.opennash.com/companies/dsv/) / Operational Key Account Manager, Air & Sea, Asia Pacific ## Job description ### Job Req Number 129717 Time Type: Full Time Key Responsibilities: Serve as the primary liaison between customers and internal stakeholders on all region-wide operational, business process, and service-related matters. Monitor, analyze, and report Key Performance Indicators (KPIs) to customers and management, driving process enhancements and operational improvements. Ensure all stations comply with established operational procedures, policies, and customer requirements. Analyze existing workflows and develop new processes to improve customer service, operational effectiveness, and productivity. Investigate service failures and operational issues, conduct root cause analysis, and implement immediate corrective actions. Generate, consolidate, validate, and distribute operational reports through data scrubbing and Excel-based reporting from local stations and internal systems. Monitor shipment movements through track-and-trace activities and manage Event Management exception reporting to ensure proactive issue resolution. Facilitate daily operational meetings and provide timely updates to both internal and external customers. Perform end-to-end monitoring of shipment status from order initiation through final delivery, ensuring adherence to service level agreements (SLAs). Coordinate and manage direct deliveries and in-stock hub deliveries to data centers, ensuring timely and accurate execution. Collaborate with cross-functional teams to resolve operational challenges and maintain high levels of customer satisfaction. Support continuous improvement initiatives by identifying opportunities to enhance operational processes, service quality, and reporting capabilities. Key KPIs Customer satisfaction (CSAT) SLA adherence DSV – Global transport and logistics What moves you? At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running. Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team. Start here. Go anywhere This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it. If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be. Visit dsv.com and follow us on LinkedIn, Instagram and Facebook #StartHereGoAnywhere #LifeAtDSV ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 7 days - Location: Singapore, SG[Apply on DSV’s careers site →](https://jobs.dsv.com/job/Singapore-Operational-Key-Account-Manager%2C-Air-&-Sea%2C-Asia-Pacific-04-486129/1445932433/) ## More jobs at DSV ### [Assistant Operational Account Manager](https://jobs.opennash.com/companies/dsv/jobs/03568fa088bff4f93abe/) Singapore, SG ### [Director, Commercial Excellence](https://jobs.opennash.com/companies/dsv/jobs/53c6f67aca4ba04b9a55/) Singapore, SG ### [Operational Key Account Manager](https://jobs.opennash.com/companies/dsv/jobs/409d248c92589bd76e33/) Singapore, SG ### [Assistant Manager, Global Projects & Industry Solutions, Key Projects Management, Singapore](https://jobs.opennash.com/companies/dsv/jobs/a1ff9d26b7b6056f4a54/) Singapore, SG ### [Business Support Specialist](https://jobs.opennash.com/companies/dsv/jobs/9060ea295d249ab6f6e0/) Singapore, SG ## Similar jobs at other companies ### [Global Air Logistics Operational Key Account Manager](https://jobs.opennash.com/companies/kuehne-nagel-international/jobs/91e50d3ab5041938b290/) Kuehne & Nagel International · Singapore ### [Air Freight Operational Accounting Specialist, Malaysia](https://jobs.opennash.com/companies/deutsche-post/jobs/f136f97f4b2e5bdb8b28/) Deutsche Post · Sepang, Selangor, Malaysia ### [Key Account Manager](https://jobs.opennash.com/companies/gsk/jobs/e5547476c66be24b3076/) GSK · Makati, Philippines ### [Key Account Manager](https://jobs.opennash.com/companies/deutsche-post/jobs/23c23ee4fe8f0d0b82f0/) Deutsche Post · Singapore ### [Account Manager Key](https://jobs.opennash.com/companies/sherwin-williams/jobs/c56ae1c6791dcc4116eb/) Sherwin-Williams · Mexico OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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