[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Dover jobs](https://jobs.opennash.com/companies/dover/) · [Search jobs](/search/) Dover · Bangalore, Karnataka, India # Senior Technical Support Engineer- I Bangalore, Karnataka, India Full-time Senior individual contributor Operations Listed on Dover’s official careers site. Posted September 25, 2026. Check that it is still open and apply there. [Apply on Dover’s careers site →](https://dover.wd103.myworkdayjobs.com/Dover/job/Bangalore-Karnataka-India/Senior-Technical-Support-Engineer--I_JR101612) [OpenNash Jobs](https://jobs.opennash.com/) / [Dover](https://jobs.opennash.com/companies/dover/) / Senior Technical Support Engineer- I ## Job description Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainable Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com. ### Designation Senior Technical Support Experience: 3 - 10 Years Location: Bangalore Roles & Responsibilities: - Diagnose, isolate and/or resolve Level 2 technical software and hardware issues Product support, software usage assistance & operational advice Problem diagnosis, root cause analysis & corrective action Escalation point for issues being escalated from Level 1 globally - Handle requests presented from any customer, partner, or site worldwide - Answer calls offered from an ACD routing system and respond to email requests received, in accordance with service level agreements, SOPs and performance metrics - Handle cases assigned over, due to differences in time zones & work balancing - Create and update case records, detail actions taken, problem identification, and resolutions; including follow-ups and scheduled callbacks to customers, where necessary - Identify and escalate priority issues appropriately Generate Out of Production notifications Continuously transfer knowledge by reviewing escalated cases with Level 1 - Enter all daily activities and time utilization into CRM Assign product licenses - Process service generated RMAs Obtain, review and approve Project “Hand-over” information required by CTS to support customers/partners, in accordance with SOPs - Perform all required tasks in a timely, professional manner and within service level objectives - Provide responsive and effective solutions Interact effectively and coordinate appropriate resources to resolve issues, satisfy and retain customers - Participate in a department on-call rotation for 24x7x365 Enterprise support All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. ### Fraudulent Recruiting Disclaimer Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at [https://careers.dovercorporation.com/](https://careers.dovercorporation.com/). To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site. ## At a glance - Posted by the employer: Sep 25, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 25 days - Location: Bangalore, Karnataka, India - Employment type: Full-time[Apply on Dover’s careers site →](https://dover.wd103.myworkdayjobs.com/Dover/job/Bangalore-Karnataka-India/Senior-Technical-Support-Engineer--I_JR101612) ## More jobs at Dover ### [Principal Engineer-QE](https://jobs.opennash.com/companies/dover/jobs/f57735653ce7a26b4613/) Bangalore, Karnataka, India ### [Senior Hardware Engineer - II](https://jobs.opennash.com/companies/dover/jobs/f65d59326d56d611619e/) Bangalore, Karnataka, India ### [Senior QA Engineer](https://jobs.opennash.com/companies/dover/jobs/2d6e586fc0e7343a1c64/) Bangalore, Karnataka, India ### [Design Engineer](https://jobs.opennash.com/companies/dover/jobs/204f3d1ef5266c1f4368/) Bangalore, Karnataka, India ### [Product Design Engineering - Technical 1](https://jobs.opennash.com/companies/dover/jobs/28224c9cf0463b2df04c/) Bangalore, Karnataka, India ## Similar jobs at other companies ### [Technical Support Engineer](https://jobs.opennash.com/companies/eaton/jobs/64d403e8de988416e386/) Eaton · Casablanca, MAR ### [Technical Support Engineer](https://jobs.opennash.com/companies/genuine-parts/jobs/2819a16cbc6c677c3b08/) Genuine Parts · Calgary, Alberta ### [Technical Support Engineer](https://jobs.opennash.com/companies/fortinet/jobs/a478d7304e1c0e8a60dd/) Fortinet · Mexico City, CDMX, Mexico ### [Technical Support Engineer- Windows](https://jobs.opennash.com/companies/microsoft/jobs/e39adf709ee17020bdc7/) Microsoft · Taiwan, Taipei City, Taipei OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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