[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Digital Realty Trust jobs](https://jobs.opennash.com/companies/digital-realty-trust/) · [Search jobs](/search/) Digital Realty Trust # Senior Customer Success Manager Amsterdam, Noord-Holland, Netherlands On-site Manager or lead Customer Support Listed on Digital Realty Trust’s official careers site. Posted September 30, 2026. Check that it is still open and apply there. [Apply on Digital Realty Trust’s careers site →](https://hdep.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2003/job/8776) [OpenNash Jobs](https://jobs.opennash.com/) / [Digital Realty Trust](https://jobs.opennash.com/companies/digital-realty-trust/) / Senior Customer Success Manager ## Job description Leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture. ## Responsibilities Accountable for overall post sales customer health for in scope customers across Client Engagement Meeting cadence, attendance, frequency Service Management – SLA attainment including implementation and support risk. Financial Health – Aged debt and churn risk Product utilization – Customer consumption and awareness gap Leading regular customer facing service reviews with reporting aligned to the contractual and DLR standards - Increase customer awareness of organization changes, new and existing Product bulletins and System, process & policy changes Contractual SLA attainment tracking including SLA penalty review and validation based on contractual obligations Interlock with Implementation Services teams for post sales customer onboarding for new deployments successfully introducing customers to Digital Realty product and services - Increase internal functional team awareness of enhanced customer operational requirements through Customer Playbooks. Enhanced Red event customer communication during & post incident to ensure key internal and customer stakeholders are appropriated informed. Identify ‘at risk’ renewals and potential churn ensuring awareness across accountable internal functional teams. Coordination of post RFS customer audits through to successful conclusion Closing the loop on all customer listening posts and surveys detractors to ensure follow up completed. Managing service-related customer escalations and complaints including their recording, management, escalation, and resolution Accountable for identifying and driving opportunities for service improvement through accountable functional teams and process owners Adhere to the Quality Management, Environment and Health & Safety Responsibility Matrix ## Qualifications Bachelor’s degree in, Business, IT, Engineering or related discipline or equivalent work experience in customer relationship Minimum 8+ years of experience in a customer facing roles in a service company, preferably a utility, data center, IT, or telecommunications company. Experience with Service Management, preferably of more complex international customers. ITIL qualifications and experience are preferred Levels of CSM will vary based on the customer type and expertise. ## At a glance - Posted by the employer: Sep 30, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 17 days - Location: Amsterdam, Noord-Holland, Netherlands - Work arrangement: On-site[Apply on Digital Realty Trust’s careers site →](https://hdep.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2003/job/8776) ## More jobs at Digital Realty Trust ### [Accounts Payable Associate](https://jobs.opennash.com/companies/digital-realty-trust/jobs/24517157f266082b7cde/) Amsterdam, Noord-Holland, Netherlands ### [Data Analytics Manager – Infrastructure Sustainability](https://jobs.opennash.com/companies/digital-realty-trust/jobs/53da912977c8b1bea141/) Amsterdam, Noord-Holland, Netherlands ### [Data Center Design Manager (f/m/d)](https://jobs.opennash.com/companies/digital-realty-trust/jobs/46d351d79783b8bed50b/) Amsterdam, Noord-Holland, Netherlands ### [Group Manager Data Centre](https://jobs.opennash.com/companies/digital-realty-trust/jobs/e080fef26f0ffa40ed35/) Amsterdam, Noord-Holland, Netherlands ### [HR Policies Framework Manager](https://jobs.opennash.com/companies/digital-realty-trust/jobs/6f207028237fba538ff8/) Amsterdam, Noord-Holland, Netherlands ## Similar jobs at other companies ### [Customer Success Manager](https://jobs.opennash.com/companies/siemens/jobs/8f0a1e95a87327090bbf/) Siemens ### [Customer Success Account Management](https://jobs.opennash.com/companies/microsoft/jobs/968dc3344ecd103de2e5/) Microsoft · Finland, Uusimaa, Espoo ### [Customer Success Account Management](https://jobs.opennash.com/companies/microsoft/jobs/159785c3b30d850d9200/) Microsoft · Poland, Mazowieckie, Warsaw ### [Customer Success Adoption Analyst](https://jobs.opennash.com/companies/siemens/jobs/ded519a15360458eab3d/) Siemens ### [Customer Success Management Analyst with Greek (SAS)](https://jobs.opennash.com/companies/accenture/jobs/9b5f0ff92f7f72e297e5/) Accenture OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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