[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Digital Realty Trust jobs](https://jobs.opennash.com/companies/digital-realty-trust/) · [Search jobs](/search/) Digital Realty Trust · LONDON, United Kingdom # Training and Enablement Lead - Global Customer Success LONDON, United Kingdom On-site Manager or lead Customer Support Listed on Digital Realty Trust’s official careers site. Posted September 29, 2026. Check that it is still open and apply there. [Apply on Digital Realty Trust’s careers site →](https://hdep.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2003/job/8386) [OpenNash Jobs](https://jobs.opennash.com/) / [Digital Realty Trust](https://jobs.opennash.com/companies/digital-realty-trust/) / Training and Enablement Lead - Global Customer Success ## Job description Your role The Global Customer Success Enablement & Development Lead designs and delivers scalable learning, enablement, and capability-building programs for the global Customer Success organization. This role ensures teams have the skills, tools, and resources needed to improve customer outcomes, adoption, retention, growth, and advocacy while delivering a consistent customer experience across regions. What you'll do Lead the global Customer Success enablement and development strategy aligned to business priorities, customer outcomes, and organizational goals. Identify capability gaps and learning needs through stakeholder input, assessments, surveys, performance insights, and business data. Design, deliver, and continuously improve scalable programs for onboarding, role-based learning, leadership development, customer engagement, value realization, renewals, growth, and advocacy. Create and maintain enablement content, including training materials, playbooks, guides, digital learning, certifications, and knowledge-sharing resources. Facilitate workshops, webinars, learning events, leadership development sessions, and community forums that promote best practices and consistent ways of working. Manage learning tools, governance processes, content updates, participation records, certifications, and development progress to ensure a consistent learner experience. Measure program effectiveness using feedback, learning outcomes, adoption data, enablement metrics, and business impact insights; share recommendations with leadership. Partner with Customer Success leadership, HR, Product, Sales, Marketing, Operations, Support, and subject matter experts to align enablement with business priorities and regional needs. What you'll need Bachelor’s degree in Learning & Development, Business, Organizational Development, Human Resources, or a related field; advanced degree or relevant qualification preferred. Significant experience leading global enablement, learning, workforce development, or capability-building programs for Customer Success, Sales, Services, or other customer-facing teams. Strong understanding of Customer Success principles, customer lifecycle management, customer experience best practices, renewal cycles, health scores, onboarding frameworks, and advocacy programs. Experience working across global regions, cultures, time zones, and matrixed organizations, with the ability to tailor programs to regional needs while maintaining global consistency. Expertise in adult learning, instructional design, digital learning platforms, facilitation, coaching, program management, stakeholder engagement, and change management. Proficiency with learning management systems, enablement/content management tools, CRM platforms, and analytics tools such as Workday Learning, Docebo, Seismic, Salesforce, Tableau, or Power BI. Strong analytical, communication, and relationship-building skills, with the ability to use data and feedback to improve program effectiveness and demonstrate business impact. Relevant certifications in Learning & Development, Instructional Design, Coaching, Customer Success, or Change Management preferred. Ability to work effectively across global teams and time zones; travel may be required. High proficiency in English required; additional languages are a plus. ## At a glance - Posted by the employer: Sep 29, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 18 days - Location: LONDON, United Kingdom - Work arrangement: On-site[Apply on Digital Realty Trust’s careers site →](https://hdep.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2003/job/8386) ## More jobs at Digital Realty Trust ### [Commercial Sales Manager - Business Development](https://jobs.opennash.com/companies/digital-realty-trust/jobs/2d0490e74a1569068ea1/) LONDON, United Kingdom ### [Cybersecurity Analyst – Vulnerability Management](https://jobs.opennash.com/companies/digital-realty-trust/jobs/147a00f8689967b6fe75/) LONDON, United Kingdom ### [Design Manager](https://jobs.opennash.com/companies/digital-realty-trust/jobs/4d8990b99f4ca5f86955/) LONDON, United Kingdom ### [EMEA M&A Integration Lead](https://jobs.opennash.com/companies/digital-realty-trust/jobs/edff741bceff0c4e8a4e/) LONDON, United Kingdom ### [Instructional Designer](https://jobs.opennash.com/companies/digital-realty-trust/jobs/28c46568eeeff733a195/) LONDON, United Kingdom ## Similar jobs at other companies ### [Strategy & Enablement Analyst - Global Future Leaders Program (2027)](https://jobs.opennash.com/companies/lenovo-group/jobs/4f35fe4e447f9f82f08f/) Lenovo Group · Hong Kong, Kowloon, HUNGHOM ### [Working Student (m/f/d) Global CRM & Applications Enablement & Training](https://jobs.opennash.com/companies/fresenius/jobs/45946b0f5100fd9b1dd8/) Fresenius · Bad Homburg ### [Global Junior Technical Training Specialist](https://jobs.opennash.com/companies/sgs/jobs/65654ce73c8e7000490f/) SGS · București, Romania ### [2027 Global Private Bank - Advisor Analyst Training Program - Luxembourg](https://jobs.opennash.com/companies/jpmorganchase/jobs/2af41c3919df4890dcc8/) JPMorganChase · Luxembourg ### [2027 Global Private Bank - Advisor Analyst Training Program - Milan](https://jobs.opennash.com/companies/jpmorganchase/jobs/d790ad8ab57fd9b4f5e5/) JPMorganChase · Milan, Italy OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)