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Deutsche Post · Budapest, Hungary

# Customer Service Coordinator

Budapest, Hungary Customer Support 

Listed on Deutsche Post’s official careers site. Posted October 9, 2026. Check that it is still open and apply there.
[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV380452ENGLOBALEXTERNAL/Customer-Service-Coordinator)

[OpenNash Jobs](https://jobs.opennash.com/) / [Deutsche Post](https://jobs.opennash.com/companies/deutsche-post/) / Customer Service Coordinator

## Job description

Customer Service Coordinator Join our team and make a difference in the logistics industry!

### Key Responsibilities

Professionally handle customer queries, orders, and requests via email and phone
- Process and manage customer orders using DHL and customer systems
- Follow up on orders, deliveries, and customer inquiries
- Support customers and warehouses in day-to-day operations
- Investigate shipment issues, delivery exceptions, and other operational cases
- Coordinate with internal stakeholders, warehouses, and IT teams to resolve issues and ensure smooth service delivery
- Manage and resolve customer and internal escalations
- Maintain high-quality communication and customer satisfaction standards
- Support knowledge sharing and provide on-the-job guidance to colleagues when required Requirements Fluency in English Willingness to work in shifts and weekends Experience in customer service, order management, logistics, or a similar customer-facing role
- Strong communication and customer service skills
- Excellent organizational skills and attention to detail
- Ability to work independently while collaborating effectively within a team Good problem-solving and analytical skills
- Proficiency in MS Office applications, especially Outlook and Excel Customer-focused mindset with the ability to follow established processes and procedures What do we offer?

Cafeteria HUF 500,000/year Annual bonus opportunity Medicover health insurance Hybrid working model Opportunity to join the world's leading logistics company Stable international environment with long-term career opportunities Extensive learning and development programs Friendly and supportive team atmosphere Modern, dog-friendly office Additional employee discounts and wellbeing initiatives Location: Budapest, hybrid

## At a glance
- Posted by the employer: Oct 9, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 11 days
- Location: Budapest, Hungary[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV380452ENGLOBALEXTERNAL/Customer-Service-Coordinator)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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