[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Deutsche Post jobs](https://jobs.opennash.com/companies/deutsche-post/) · [Search jobs](/search/) Deutsche Post · Erlanger, KY # ACS Customer Service Agent (2nd Shift) Erlanger, Kentucky, United States of America Customer Support Listed on Deutsche Post’s official careers site. Posted October 2, 2026. Check that it is still open and apply there. [Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV382242ENGLOBALEXTERNAL/ACS-Customer-Service-Agent-2nd-Shift) [OpenNash Jobs](https://jobs.opennash.com/) / [Deutsche Post](https://jobs.opennash.com/companies/deutsche-post/) / ACS Customer Service Agent (2nd Shift) ## Job description DHL Express - a company that connects people! What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Recognized among the top workplaces by Great Place to Work, DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today… We are looking for a Customer Service Agent (3rd Shift) based in Erlanger, United States of America. The purpose of this role is to provide a variety of customer support features for our ACS customers. Ensuring timely and accurate information is provided to customers in a professional manner. How will you contribute to the success of DHL? Handles incoming customer calls intended to provide customer satisfaction, retention, or extend contact to sell new or additional products or services. Resolution of customer account queries. Identifies, contacts customers and books cargo to fill flights. Take bookings generated via telephone, emails, clarify issues and solve problems for customers Respond to customer inquiries, take bookings, service needs and complaints, or direct to sales representatives or technical/ service area. Book the cargo information into System Answer questions via phone, mail, email, fax, website or face-to-face contact with customers. Promotes and markets products and services of the company. Provides support in center locations, including timely resolution of customer service and operational management issues. Analyzes and makes recommendations based on call volume trends and other forecasting factors considering future customer service including staffing and call capacity. Works together with sales representatives to provide post pre-and/or sales customer support, consultation, problem solving suggestions, whilst ensuring appropriate solutions or answers. Negotiates customer complaints, initiates billing adjustments, fixes product substitutions and returns. Evaluates customer needs and suggests/promotes alternative products or services. Provides administrative support to the function, including the creation of reports that will be used within the centre. Tracking incoming call traffic volume and distributing calls based on staff availability. Ensures customer needs are met by coordinating and adjusting call volumes in a timely manner. Coordinates with other departments when interruptions occur and calls need to be redirected. Tracks all on forwarded cargo to final destination via aircraft or truck. Coordinates truck movements with operations. Traces missing cargo and follow-up on tracers, provides freight status alert and/or customer call back-up support. Do you have what it takes? Bachelor’s Degree or equivalent experience/qualification preferred 2-4 years experience, ideally within a customer services environment. Strong customer centric approach and mindset Excellent computer skills Fluent in English, written & spoken. (Other languages a benefit) Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate). DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: [https://www.eeoc.gov/employers/eeo-law-poster](https://www.eeoc.gov/employers/eeo-law-poster) We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. ## At a glance - Posted by the employer: Oct 2, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 18 days - Location: Erlanger, Kentucky, United States of America[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV382242ENGLOBALEXTERNAL/ACS-Customer-Service-Agent-2nd-Shift) ## More jobs at Deutsche Post ### [Customer Service Manager (AM Shift)](https://jobs.opennash.com/companies/deutsche-post/jobs/0c0ad5e8871059dbeecb/) Erlanger, Kentucky, United States of America ### [ACS Field Operations Supervisor (PM Shift)](https://jobs.opennash.com/companies/deutsche-post/jobs/88c530b9cab6746d3681/) Erlanger, Kentucky, United States of America ### [B2 Reload Operations Lead (A3, 3rd Shift)](https://jobs.opennash.com/companies/deutsche-post/jobs/1af8d561216577708869/) Erlanger, Kentucky, United States of America ### [B5 Truck Dock Ops Lead (A3, 3rd Shift)](https://jobs.opennash.com/companies/deutsche-post/jobs/b81f8d9012d596e03c5f/) Erlanger, Kentucky, United States of America ### [BIT Program Manager](https://jobs.opennash.com/companies/deutsche-post/jobs/f420a41fa90007f81f12/) Erlanger, Kentucky, United States of America ## Similar jobs at other companies ### [Intern, Airport Customer Service (ACS) Above and Below Wing Ambassador - Air Coordination NYC (Winter 2026-2027)](https://jobs.opennash.com/companies/delta-air-lines/jobs/e6fe6d7d27e7b47dfe04/) Delta Air Lines · New York, NY ### [Customer Service Agent - MSY](https://jobs.opennash.com/companies/southwest-airlines/jobs/6fd91dba849692204033/) Southwest Airlines · Kenner, Louisiana, United States of America ### [Customer Care Agent I](https://jobs.opennash.com/companies/murphy-usa/jobs/058d6499e5a20f0bec0b/) Murphy USA · United States ### [Ramp Agent (Customer Service Agent) - MSP](https://jobs.opennash.com/companies/delta-air-lines/jobs/4f3a0851fd9794b49a75/) Delta Air Lines · Minneapolis, MN ### [Sr Principal Consultant – Healthcare – NetSuite Advanced Customer Support (ACS) - Managed Services](https://jobs.opennash.com/companies/oracle/jobs/cee3e1477f75ba9ad23d/) Oracle · United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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