[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Deutsche Post jobs](https://jobs.opennash.com/companies/deutsche-post/) · [Search jobs](/search/) Deutsche Post # Senior Manager - Record to Report Petaling Jaya, Selangor, Malaysia Manager or lead Listed on Deutsche Post’s official careers site. Posted October 2, 2026. Check that it is still open and apply there. [Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV361428ENGLOBALEXTERNAL/Senior-Manager-Record-to-Report) [OpenNash Jobs](https://jobs.opennash.com/) / [Deutsche Post](https://jobs.opennash.com/companies/deutsche-post/) / Senior Manager - Record to Report ## Job description KEY AREAS OF RESPONSIBILITY Duty Reconciliation Operations & Regional Accountability - Lead and manage end-to-end Duty Reconciliation activities across EU, MENA, and APEC regions, ensuring timely completion, quality review, and effective issue resolution. - Own the reconciliation process for External Billing and Duty Payment activities, including review of reconciling items, unmatched transactions, billing variances, and aged open items. - Ensure reconciliation outputs are accurate, supported by appropriate documentation, and completed in line with agreed SLAs, KPIs, internal control requirements, and audit expectations. - Act as the senior escalation point for complex reconciliation breaks, billing disputes, payment mismatches, process gaps, and stakeholder queries across the supported regions. - Drive structured follow-up with country teams, Finance, Operations, Customs-related stakeholders, and business partners to ensure timely closure of reconciliation issues. - Monitor operational risks, recurring exceptions, and aged reconciliation items, and ensure corrective actions are tracked through to completion. - Provide clear and timely reporting to APSSC management on reconciliation status, key risks, open items, escalations, and improvement actions. ### External Billing & Duty Payment Reconciliation - Oversee the reconciliation of External Billing transactions to ensure completeness, accuracy, and proper alignment between billing data, supporting records, and financial postings. - Manage Duty Payment Reconciliation activities by ensuring payments, billing records, operational data, and accounting entries are reviewed and reconciled effectively. - Ensure reconciliation differences are properly investigated, documented, assigned to responsible parties, and resolved within agreed timelines. - Strengthen governance over evidence retention, review notes, approval trails, and audit readiness for all duty reconciliation activities. - Identify recurring discrepancies and work with stakeholders to address root causes, improve process discipline, and reduce manual rework. Roadmap, Transition & Transformation - Lead ongoing roadmap activities for Duty Reconciliation, including process transition, migration, stabilization, and future wave planning across regions. - Support transition of activities into APSSC by ensuring proper knowledge transfer, documentation, training, process walkthroughs, and hypercare support. - Partner with project teams and stakeholders to standardize reconciliation processes, harmonize ways of working, and strengthen the global operating model. - Contribute to system, automation, reporting, and process improvement initiatives that enhance reconciliation accuracy, efficiency, visibility, and control. - Support testing, UAT, deployment, and post-go-live stabilization for new tools, process enhancements, or operating model changes related to Duty Reconciliation. - Ensure transition risks, dependencies, process gaps, and stakeholder concerns are captured, escalated, and addressed through the agreed governance structure. ### Stakeholder Management & Governance - Build strong working relationships with regional and country stakeholders across EU, MENA, and APEC to ensure alignment on reconciliation priorities and issue resolution. - Lead regular service review discussions, operational governance calls, and escalation meetings related to Duty Reconciliation performance and open items. - Influence stakeholders through clear analysis, fact-based recommendations, and value-added input into reconciliation, billing, payment, and control-related matters. - Ensure business partner queries and issue logs are addressed within agreed timelines and with sufficient ownership and visibility. ### People Management & Capability Development - Manage, coach, and develop team members supporting Duty Reconciliation operations across multiple regions. - Ensure appropriate workload allocation, staff backup, coverage planning, and capability building to support business continuity. - Drive team performance, engagement, accountability, and continuous improvement mindset. - Ensure comprehensive training plans, SOP understanding, succession planning, and knowledge retention are in place for current and future operational requirements. - Guide and support team members in resolving complex reconciliation issues and stakeholder escalations. Controls, Compliance & Continuous Improvement - Ensure key controls are embedded in the reconciliation process, with evidence gathered, reviewed, and retained in accordance with internal control expectations. - Maintain and periodically review SOPs, process maps, control documentation, and working instructions to ensure they remain current and fit for purpose. - Drive continuous improvement, automation opportunities, standardization, and simplification of reconciliation activities. - Ensure agreed KPIs and SLAs are monitored, achieved, reported, and continuously improved. ### Skills - Strong understanding of reconciliation processes, billing flows, payment reconciliation, financial controls, and operational issue resolution. - Ability to manage complex regional operations across EU, MENA, and APEC in a multi-cultural and multi-time-zone environment. - Strong stakeholder management skills with the ability to influence, challenge, and drive actions across countries and functions. - Experience in transition, migration, process stabilization, roadmap execution, and shared services operations. - Strong ownership mindset with the ability to drive open items, escalations, and process improvements through to completion. - Excellent communication, executive-level reporting, and issue management skills. - Strong SAP knowledge and advanced Excel / data analysis capability. - Ability to identify root causes, challenge legacy practices, and implement sustainable process improvements. - People leadership, coaching, workload management, and talent development capability. - Experience in the logistics industry and shared services environment preferred. ### Competencies Finance & Reconciliation Expertise Possesses strong finance, reconciliation, billing, payment, and control knowledge with the ability to apply this effectively in a shared services environment. Problem Solving Resolves complex reconciliation breaks, billing differences, payment mismatches, operational issues, and stakeholder escalations effectively. Decision Making Makes timely, risk-aware decisions based on facts, operational impact, control requirements, and stakeholder priorities. Planning & Organization Effectively plans resources, transition activities, workload, priorities, and regional deliverables across multiple time zones. Communication Communicates clearly and confidently with senior stakeholders, country teams, project teams, and cross-functional partners. People Management Demonstrated capability to manage, coach, engage, and develop teams supporting complex operational and transformation activities. Change & Transformation Supports roadmap execution, transition, stabilization, standardization, and continuous improvement with strong ownership and follow-through. ### Qualifications - University Degree or Professional Qualification in Finance, Accounting, Business, or related field. - 3–5 years of relevant working experience, including experience in reconciliation, billing, payment operations, finance operations, or shared services. - 2–3 years of people management experience preferred. - Experience supporting regional operations, transitions, transformation projects, or process migrations preferred. - Shared services and logistics industry experience preferred. ## At a glance - Posted by the employer: Oct 2, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 18 days - Location: Petaling Jaya, Selangor, Malaysia[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV361428ENGLOBALEXTERNAL/Senior-Manager-Record-to-Report) ## More jobs at Deutsche Post ### [Agent - Global BPO](https://jobs.opennash.com/companies/deutsche-post/jobs/d2ffd8ae6ce5eb5a3dac/) Petaling Jaya, Selangor, Malaysia ### [Internship Intake (February/March 2027)](https://jobs.opennash.com/companies/deutsche-post/jobs/c726b275bcd3693a3db9/) Petaling Jaya, Selangor, Malaysia ### [Manager - EDA](https://jobs.opennash.com/companies/deutsche-post/jobs/66dd48308560c433bb75/) Petaling Jaya, Selangor, Malaysia ### [Senior Associate - Advanced Duty Collection (ADC)](https://jobs.opennash.com/companies/deutsche-post/jobs/80b2973dc4585a2ffdb8/) Petaling Jaya, Selangor, Malaysia ## Similar jobs at other companies ### [Record to Report Analyst](https://jobs.opennash.com/companies/accenture/jobs/703fb33892c037514fd1/) Accenture ### [Record to Report Ops Associate](https://jobs.opennash.com/companies/accenture/jobs/0cabfcd19f37e768cb46/) Accenture ### [Record To Report Specialist](https://jobs.opennash.com/companies/sgs/jobs/3b3aec91f5fab5155057/) SGS · Muntinlupa, NCR, Philippines ### [Record to Report Analyst](https://jobs.opennash.com/companies/nestle/jobs/52d3bae9005d97306e1a/) Nestlé · Meycauayan, PH OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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