[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Deutsche Post jobs](https://jobs.opennash.com/companies/deutsche-post/) · [Search jobs](/search/) Deutsche Post # Business Support & Strategic Projects Director Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia Director Executive & Management Listed on Deutsche Post’s official careers site. Posted October 8, 2026. Check that it is still open and apply there. [Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV384233ENGLOBALEXTERNAL/Business-Support-Strategic-Projects-Director) [OpenNash Jobs](https://jobs.opennash.com/) / [Deutsche Post](https://jobs.opennash.com/companies/deutsche-post/) / Business Support & Strategic Projects Director ## Job description ### BE AN ESSENTIAL PART OF EVERYDAY LIFE Position Business Support & Strategic Projects Director Contract Type: Full time -Permanent Travel Required: Less than 50% Location: APAC *This is a Global position, managed and recruited directly by the Global team, rather than by APAC Regional Office or local country team At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”. Driving value across global HR operations, the Business Process Optimization (BPO) team ensures streamlined, high-quality, and cost-efficient end-to-end processes. At the heart of this, the Business Support & Strategic Projects Director leads the delivery of key initiatives, with accountability for implementing agreed projects, identifying and capturing process improvement opportunities from stakeholders, and assessing change requests. The role leads projects and initiatives that enhance HR processes, improving service quality and shaping the platforms that underpin HR service delivery. This is a pivotal position in driving continuous improvement. If this sounds like a team, you'd like to join … keep reading. Your key accountabilities include: Customer management Engage with middle and senior HR stakeholders across regions and the BPO peer group Provide expert guidance on process-related topics of medium to high complexity, including implementation and optimisation Translate customer requirements into practical, scalable solutions aligned with global standards Stakeholder management Align proposed process changes with affected stakeholders (e.g., regional/country HR representatives) Advocate for global process standardisation and influence stakeholders to adopt required changes Collaborate with DHL HR Centres of Excellence (CoE) Drive engagement from the BPO country/region extensions Strategic Project Management Define and document project scope, objectives, and requirements Lead HR transformation projects, including large-scale implementations and system rollouts Ensure delivery of projects in line with agreed timelines, scope, and quality standards Coordinate global transitions and deployment of new services or enhancements Ensure adherence to standard methodologies and global processes Contribute to the development and validation of outsourcing plans and business cases (BCA) Consulting on managing transitions to outsourcing providers Process Management Gather and consolidate process improvement opportunities from business requirements, change requests, and continuous improvement initiatives Support intake and structuring of change requests across the organisation Assess cost-benefit and business impact of proposed process improvements Prioritise change requests in alignment with strategic objectives Provide recommendations on process changes and improvements What are we looking for from you? - Demonstrated ability to lead teams and work cross functionally Solid Project/Program Management experience leading large-scale projects from preparing and developing to implementing Good general business and operational management experience - Solid record of delivering results and improvements across HR processes - Demonstrated experience of enterprise-level HR systems (HR/ Payroll systems) Prince II / ITIL certification or equivalent work experience What you'll need to do next? If you have a proven track record of achievement matching the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application. We will ensure that all our resourcing activities are fair, transparent, and consistent across the globe. We want to ensure that the candidate experience is of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation. ## At a glance - Posted by the employer: Oct 8, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 12 days - Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV384233ENGLOBALEXTERNAL/Business-Support-Strategic-Projects-Director) ## More jobs at Deutsche Post ### [Customer Care Advisor](https://jobs.opennash.com/companies/deutsche-post/jobs/483d4ed68dfa434f9d8b/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ### [Field Sales Executive](https://jobs.opennash.com/companies/deutsche-post/jobs/97e1b89ed818fafdb4ed/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ### [HR and Payroll Process Senior Expert](https://jobs.opennash.com/companies/deutsche-post/jobs/9c40f96b11b62c951215/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ### [Internship - Custom Clearance](https://jobs.opennash.com/companies/deutsche-post/jobs/690b1e5395c28aade555/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ### [Internship - Pricing (Commercial)](https://jobs.opennash.com/companies/deutsche-post/jobs/203c1eb6e988195fd559/) Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ## Similar jobs at other companies ### [manager strategic projects](https://jobs.opennash.com/companies/richemont/jobs/94eaa4a7ceccdcce0893/) Richemont ### [strategic projects intern](https://jobs.opennash.com/companies/richemont/jobs/dfaa12d7f4f8148653f1/) Richemont ### [Business Support Manager – Strategic Projects, Securities and Pricing Operations](https://jobs.opennash.com/companies/citigroup/jobs/782f01b0c3e555682190/) Citigroup · Gurugram Haryana India ### [Senior Legal Advisor (Strategic Projects)](https://jobs.opennash.com/companies/vodafone/jobs/02ffad6d640f219109e8/) Vodafone · Budapest, Hungary ### [Supply Chain Specialist – Strategic Projects (SBT)](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/ed43e9acfa5cd5b57d8d/) Thermo Fisher Scientific · Brno, Czechia OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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