[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Deutsche Post jobs](https://jobs.opennash.com/companies/deutsche-post/) · [Search jobs](/search/) Deutsche Post # Customer Portal Expert/Customer Care Southampton, England, United Kingdom Listed on Deutsche Post’s official careers site. Posted September 22, 2026. Check that it is still open and apply there. [Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV379365ENGLOBALEXTERNAL/Customer-Portal-Expert-Customer-Care) [OpenNash Jobs](https://jobs.opennash.com/) / [Deutsche Post](https://jobs.opennash.com/companies/deutsche-post/) / Customer Portal Expert/Customer Care ## Job description ### Job Title Customer Portal Expert/Customer Care Job Purpose: Dual role - Deliver UK & IE MyHG agenda from both an internal/external perspective. Ensure that all Operational targets in relation to service, quality and productivity are always met. ### GENERAL RESPONSIBILITIES Customer Portal Expert (My Hillebrand Gori portal) ### Speak Up for Customers Our customers are our lifeline. As a champion, you'll be their voice, making sure their needs are front and centre in everything we do providing user feedback for future developments. ### Get Everyone on Board From demos to training sessions using our MyHillebrandGori Customer Portal, you'll be the one showing everyone in the supply chain including colleagues why our initiatives are so awesome and how they can make our lives easier. ### Be the Go-To Guru Need help? You got it! Whether it's answering questions or troubleshooting problems, you'll be the one everyone turns to for guidance. ### Stay in the Loop Being a champion means staying up-to-date on all the latest and greatest. That means attending meetings, webinars, and whatever else keeps you in the know. ### Give Feedback, Get Results Your input matters. By sharing your thoughts and ideas, you'll help us make our initiatives even better. ### Celebrate Wins Every success story deserves a shoutout. As a champion, you'll be the one cheering on our victories and inspiring others to do the Tailored Reporting: Co-ordinate / manage everyone’s MyHillebrandGori reporting Customer Retention and Growth: Use MyHillebrandGori to support the business in this area. Customer Care Accurate input of data Raising customer orders on the system (FLOW) Efficient use of available communication tools to confirm all arrangements specific to the transport process and miscellaneous/ancillary transactions Selecting from approved suppliers whilst considering cost and commercial viability - Assist in the processing of both sales and purchase invoices - Maintain excellent lines of communication with both customers and suppliers ### ADDITIONAL RESPONSIBILITIES The above duties are not an exhaustive list. The job holder may be required to undertake additional duties as the needs of the business dictate. KEY CONTACTS MyHG Team Internal colleagues (Globally) Customers Supply Chain Stakeholders PERFORMANCE INDICATORS Agreed Objectives as per below shown in MyTalentWorld: o Individual o Team o Office o UK ### COMPETENCIES FOR THE ### ROLE TECHNICAL SKILLS Freight Forwarding Experience PERSONAL ### SKILLS - Excellent planning and organisational skills - Excellent communication skills Self-motivated and able to work without supervision Experienced team player Available to work under pressure Enthusiastic and driven to achieve targets and objectives - Excellent customer service skills LANGUAGE Excellent verbal & written English Any other Languages COMPUTER Good computer skills including MyHG & Microsoft Office Knowledge of FLOW AXIS QLIK EDUCATION/QUALIFICATIONS Good standard of general education PROFESSIONAL EXPERIENCE / SKILLS 1-2 years’ Experience in Freight Forwarding APPRAISAL ### COMPETENCIES Quality of Work Customer Service Communication Skills Team Player SUGGESTED TRAINING FOR THE ROLE Company Induction MyHG - MyTalent World FLOW AXIS QLIK Customer Service Communication Skills Technical Insurance ## At a glance - Posted by the employer: Sep 22, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 13, 2026 - Listed for: 21 days - Location: Southampton, England, United Kingdom[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV379365ENGLOBALEXTERNAL/Customer-Portal-Expert-Customer-Care) ## More jobs at Deutsche Post ### [(Senior) Bilanzbuchhalter (m/w/d)](https://jobs.opennash.com/companies/deutsche-post/jobs/2dfec0283e99d5ebbba4/) Köln, Nordrhein-Westfalen, Germany ### [(Senior) Manager Innovation Engagement - DHL CSI Innovation Center (m/f/x)](https://jobs.opennash.com/companies/deutsche-post/jobs/994b46293c9ee3dba604/) Troisdorf, Nordrhein-Westfalen, Germany ### [-Practicante de Administración Comercial](https://jobs.opennash.com/companies/deutsche-post/jobs/a8b8e2834db0d08a9c98/) Lima, Municipalidad Metropolitana de Lima, Peru ### [.](https://jobs.opennash.com/companies/deutsche-post/jobs/0cf779ecc3989fda1b96/) Guatemala City, Guatemala ### [.](https://jobs.opennash.com/companies/deutsche-post/jobs/74649d248918046034ab/) São Paulo, Brazil ## Similar jobs at other companies ### [ERP & B2B Customer Portal Operations Lead](https://jobs.opennash.com/companies/asahi-group-holdings/jobs/9e4cef683df8e8f1a341/) Asahi Group Holdings ### [Customer Support Specialist - AI Expert](https://jobs.opennash.com/companies/abb/jobs/1b748f3c7053cc417f74/) ABB · Dalmine, Bergamo, Italy ### [Expert Customer Contracts (m/w/d)](https://jobs.opennash.com/companies/tdk/jobs/2e8f563bbd1e06775649/) TDK ### [Customer Journey Expert – Customer Insights (m/w/d) für Tribe Customer Interactions](https://jobs.opennash.com/companies/ing-group/jobs/9327af78ca6674e91e44/) ING Group ### [RCC Business Expert, Retail Customer Care](https://jobs.opennash.com/companies/apple/jobs/eaf779e3f0db556bb522/) Apple · Yokohama, Japan OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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