[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Deutsche Post jobs](https://jobs.opennash.com/companies/deutsche-post/) · [Search jobs](/search/) Deutsche Post · Jakarta, Jawa, Indonesia # Key Account Support Executive Jakarta, Jawa, Indonesia Executive & Management Listed on Deutsche Post’s official careers site. Posted October 23, 2026. Check that it is still open and apply there. [Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV320025ENGLOBALEXTERNAL/Key-Account-Support-Executive) [OpenNash Jobs](https://jobs.opennash.com/) / [Deutsche Post](https://jobs.opennash.com/companies/deutsche-post/) / Key Account Support Executive ## Job description YOU DRIVE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist! Grow YOUR career with DHL today! ### Main Responsibilities Provide the full suite of customer service offerings (including bookings, enquiries, tracking and tracing supply requests etc.) to Key Account customers in addition to customized contracted services (e.g. ### Daily / Weekly / Monthly - Reports at specific time frames / interval etc.) Proactively alert customers on shipment delays and potential service incidents - Make joint visits to key account customers with sales staff as and when necessary to solicit feedback to improve the service provided to the customers - Work with Gateway, Operations and the DHL Network to achieve promised transit times, service levels and other contracted service requirements for Key Account customers Actively handle customers enquiries by liaising with various functions to ensure satisfactory resolution - Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage - Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. Shipment Insurance, Extended Liability, TDD and the use of ESS tools) - Assist supervisor (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff ### Qualifications - Bachelor’s degree in business or related disciplines 3-4 years’ experience in Customer Service in service-related industry, handling and resolving customer’s issue and complaints Good English communication skills, spoken and written ### WHAT WE OFFER Strong career support in an international environment Great culture and colleagues Various benefit program Access to comprehensive learning programs BECOME PART OF OUR TEAM If you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now - We look forward to receiving your application! ## At a glance - Posted by the employer: Oct 23, 2026 - First seen by OpenNash: Oct 27, 2026 - Last checked: Oct 27, 2026 - Listed for: 4 days - Location: Jakarta, Jawa, Indonesia[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV320025ENGLOBALEXTERNAL/Key-Account-Support-Executive) ## Hiring at Deutsche Post - Open jobs: 12,082 - New in the last 7 days: After two weekly collections - Tracked since: Oct 13, 2026 [All Deutsche Post jobs](https://jobs.opennash.com/companies/deutsche-post/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Deutsche Post ### [Business Support & Strategic Projects Director](https://jobs.opennash.com/companies/deutsche-post/jobs/9b134c1634dbd6379436/) Jakarta, Jawa, Indonesia ### [Customs Intern](https://jobs.opennash.com/companies/deutsche-post/jobs/9d23636a18a45c791ecf/) Jakarta, Jawa, Indonesia ### [HR and Payroll Process Senior Expert](https://jobs.opennash.com/companies/deutsche-post/jobs/67ac5dd11c419de65a31/) Jakarta, Jawa, Indonesia ### [Retail Outlet Officer](https://jobs.opennash.com/companies/deutsche-post/jobs/43e024a4d02d777c87fd/) Jakarta, Jawa, Indonesia ### [Retail Outlet Officer (Jabodetabek)](https://jobs.opennash.com/companies/deutsche-post/jobs/47e52d03592f57ad9e83/) Jakarta, Jawa, Indonesia ## Similar jobs at other companies ### [Key Account Executive Poultry](https://jobs.opennash.com/companies/cargill/jobs/d7d2c1beb9c5967aa4e9/) Cargill · Amman, Jordan ### [Key Account Executive - ABG Ecosystem](https://jobs.opennash.com/companies/grasim-industries/jobs/1aba3ee4b421ae198c41/) Grasim Industries · Maharashtra ### [Key Account Executive_HLL](https://jobs.opennash.com/companies/sgs/jobs/a91bc9b848f54856029c/) SGS · Hồ Chí Minh, Vietnam ### [Key Account Executive_Minerals QNB](https://jobs.opennash.com/companies/sgs/jobs/d4463213bd159ac1d2a2/) SGS · Quang Ninh, Cua Ong Ward, Vietnam ### [Senior Key Account Executive - Large Enterprise Accounts](https://jobs.opennash.com/companies/ntt/jobs/f2d9e525e4e48ef938ab/) NTT · Ho Chi Minh, Hồ Chí Minh, Vietnam OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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