[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Deutsche Post # Team Leader Senior - Business Support Bogotá, Distrito Capital de Bogotá, Colombia Senior individual contributor Operations Listed on Deutsche Post’s official careers site. Posted November 9, 2026. Check that it is still open and apply there. [Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV390166ENGLOBALEXTERNAL/Team-Leader-Senior-Business-Support) [OpenNash Jobs](https://jobs.opennash.com/) / [Deutsche Post](https://jobs.opennash.com/companies/deutsche-post/) / Team Leader Senior - Business Support ## Job description ### Title Team Leader (Business Support) ### Location GSC BOG The Team Leader – Business Support will lead a team responsible for delivering high-impact operational support, including project implementation, data analysis, reporting, process optimization, and master data management for global and regional stakeholders. This role acts as a key enabler of operational excellence by ensuring accurate data, actionable insights, efficient processes, and successful project transitions. The Team Leader will oversee complex workflows involving reporting, dashboards, EDI integrations, ticket resolution and solution deployment, while driving continuous improvement and stakeholder satisfaction. The position requires a strong leader with analytical capabilities, structured thinking, and the ability to translate operational needs into data-driven solutions. ### Key Responsibilities Lead, develop, and support a team of approximately 16 Business Support professionals, promoting a culture of accountability, collaboration, respect and high performance. Monitor team performance against agreed KPIs and service-level expectations, including productivity, quality, turnaround time, aging requisitions, stakeholder satisfaction, and candidate experience. Ensure proper workload distribution, capacity management, and prioritization across the team, proactively identifying risks, bottlenecks, and improvement opportunities. Act as the main point of contact for Business Partners, internal stakeholders, maintaining strong relationships and ensuring clear, timely, and professional communication. Analyze data results and prepare performance insights, dashboards, or updates to support decision-making and continuous improvement. Provide regular coaching, feedback, performance follow-up, and development plans for the team members. Identify training needs within the team and coordinate upskilling initiatives related to recruitment tools, interview coordination, sourcing support, stakeholder management, communication, and process knowledge. Oversee end-to-end execution of projects, including planning, requirements gathering, documentation, solution development, testing, UAT coordination, deployment, and post-implementation monitoring. Ensure successful process transitions, including formal closure and handover to operations with proper documentation and governance. Collaborate with stakeholders to define requirements and ensure alignment throughout the project lifecycle. Ensure the standardization, automation, and scalability of reporting solutions across stakeholders. Manage escalations and complex operational scenarios with a solution-oriented and professional approach. ### Skills / Requirements Professional degree in Industrial Engineering, Business Administration, Data Analytics, Economics, or related fields. Minimum 1–2 years of experience leading teams in Operations, Data Analytics, Shared Services, or similar environments. Strong experience in: Data analysis and interpretation Reporting and dashboard creation KPI management and performance tracking Process documentation and standardization Experience managing projects or process implementations (end-to-end lifecycle, UAT, deployments, transitions). Knowledge of MS Excel (mandatory); knowledge of Power BI, Tableau, or similar tools is highly desirable. Experience working with large datasets and translating them into executive-level presentations. Strong analytical thinking, problem-solving skills, and attention to detail. Excellent communication and stakeholder management skills in a global environment. High level of English (written and spoken). Ability to manage multiple priorities, tight deadlines, and complex operational environments. ### Relevant information · Type of Contract: Indefinite - Directly with DHL Colombia. ## At a glance - Posted by the employer: Nov 9, 2026 - First seen by OpenNash: Nov 10, 2026 - Last checked: Nov 10, 2026 - Listed for: 1 day - Location: Bogotá, Distrito Capital de Bogotá, Colombia[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV390166ENGLOBALEXTERNAL/Team-Leader-Senior-Business-Support) ## Hiring at Deutsche Post - Open jobs: 14,171 - New in the last 7 days: After two weekly collections - Tracked since: Oct 13, 2026 [All Deutsche Post jobs](https://jobs.opennash.com/companies/deutsche-post/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Deutsche Post ### [Team Leader Senior - OMS](https://jobs.opennash.com/companies/deutsche-post/jobs/30899f3ade62b580435a/) Bogotá, Distrito Capital de Bogotá, Colombia ### [Team Manager AFR](https://jobs.opennash.com/companies/deutsche-post/jobs/ae8a03c1af33570443bd/) Bogotá, Distrito Capital de Bogotá, Colombia ### [Technical Director](https://jobs.opennash.com/companies/deutsche-post/jobs/e88401465a45e00c1b9f/) Bogotá, Distrito Capital de Bogotá, Colombia ### [Teamleader Engineering](https://jobs.opennash.com/companies/deutsche-post/jobs/b55aaba472cdd8101bd6/) Nijmegen, Gelderland, Netherlands ### [Technical Service (TS) Engineer Structure (m/w/d)](https://jobs.opennash.com/companies/deutsche-post/jobs/28eaffd53c9a91bce230/) Schkeuditz, Sachsen, Germany ## Similar jobs at other companies ### [Business Support Executive](https://jobs.opennash.com/companies/gsk/jobs/a248e2c972aaa519eb78/) GSK · Auckland, New Zealand ### [Intermediate Business Application Support Analyst](https://jobs.opennash.com/companies/aegon/jobs/f25b8138bde8aabfcd9d/) Aegon ### [Business Development Support Intern, Broker](https://jobs.opennash.com/companies/allianz/jobs/b087e320d875d4da5259/) Allianz · Singapore ### [IT Business Support Analyst](https://jobs.opennash.com/companies/accenture/jobs/b38358215e6a1ba1231a/) Accenture ### [Business Development Support Intern, IFA Distribution](https://jobs.opennash.com/companies/allianz/jobs/c3121c3b3bb65fc5feb2/) Allianz · Singapore [Operations jobs](/functions/operations/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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