[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Deutsche Post · Singapore # Senior Data Analyst Singapore Senior individual contributor Data & Analytics Listed on Deutsche Post’s official careers site. Posted October 20, 2026. Check that it is still open and apply there. [Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALSINCO02800ENGLOBALEXTERNALLUMESSEAPAC/Senior-Data-Analyst) [OpenNash Jobs](https://jobs.opennash.com/) / [Deutsche Post](https://jobs.opennash.com/companies/deutsche-post/) / Senior Data Analyst ## Job description About us The Contact Centre Data Analyst is responsible for collecting, analysing, and interpreting operational and customer data to improve the efficiency, quality, and performance of the contact centre. ### Responsibilities - Data Collection & Management Extract and consolidate data from multiple systems (e.g., CRM, telephony, ACD, ticketing, and workforce management tools). Maintain data integrity and accuracy by performing regular audits and validations. Develop automated reports and dashboards using Excel, Power BI, or similar tools. - Performance Analysis Monitor daily, weekly, and monthly performance metrics such as call volumes, AHT (Average Handle Time), SLA compliance, FCR (First Call Resolution), and CSAT (Customer Satisfaction). Identify trends, patterns, and anomalies in call and case data to inform operational decisions. Conduct root-cause analyses for performance issues and recommend actionable improvements. - Reporting & Insights Prepare management reports highlighting performance, efficiency, and customer behaviour trends. Present insights and recommendations to management in a clear, data-driven narrative. - Continuous Improvement Collaborate with quality and training teams to identify areas for staff or process improvement. Use analytics to support process optimisation and improve customer satisfaction. Contribute to automation initiatives by identifying manual reporting processes that can be streamlined. - Stakeholder Collaboration Work with different stakeholders to enhance data capture and reporting capabilities. Partner with operations teams to translate analytical findings into actionable business outcomes. ### Requirements Advanced Excel (pivot tables, Power Query, VBA an advantage). Strong knowledge of SQL, Power BI, Tableau, or similar tools. Familiarity with contact centre metrics and performance frameworks is an added advantage ## At a glance - Posted by the employer: Oct 20, 2026 - First seen by OpenNash: Oct 27, 2026 - Last checked: Oct 27, 2026 - Listed for: 7 days - Location: Singapore[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALSINCO02800ENGLOBALEXTERNALLUMESSEAPAC/Senior-Data-Analyst) ## Hiring at Deutsche Post - Open jobs: 14,171 - New in the last 7 days: After two weekly collections - Tracked since: Oct 13, 2026 [All Deutsche Post jobs](https://jobs.opennash.com/companies/deutsche-post/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Deutsche Post ### [Senior Data Engineer](https://jobs.opennash.com/companies/deutsche-post/jobs/8c60b4a39992811f6d8c/) Utrecht, Netherlands ### [Senior Data and AI Architect](https://jobs.opennash.com/companies/deutsche-post/jobs/9282b66e2c48302ac25a/) Cyberjaya, Selangor, Malaysia ### [Senior Expert Global Pricing Manager - BI, Systems & Data Analytics (M/F/X)](https://jobs.opennash.com/companies/deutsche-post/jobs/3d1997b657036f4530b6/) Bonn, Nordrhein-Westfalen, Germany ### [Senior Experte Data Analytics (m/w/d)](https://jobs.opennash.com/companies/deutsche-post/jobs/e7b6adacc4803a9ca2e5/) Bonn, Nordrhein-Westfalen, Germany ### [Senior HR Data Engineer](https://jobs.opennash.com/companies/deutsche-post/jobs/2d58a41578f98fd15264/) Milton Keynes, England, United Kingdom ## Similar jobs at other companies ### [Internship - Data Science Analyst](https://jobs.opennash.com/companies/infineon-technologies/jobs/4e5f6f23a411cb6a7b9a/) Infineon Technologies · Singapore ### [Reference Data Analyst - Static Data](https://jobs.opennash.com/companies/jpmorganchase/jobs/45cae4d7344628d6afae/) JPMorganChase · Metro Manila, National Capital Region, Philippines ### [Data Analyst](https://jobs.opennash.com/companies/target/jobs/a632c6400821879bd1d9/) Target · Bangalore, India ### [Data Analyst](https://jobs.opennash.com/companies/grasim-industries/jobs/f1e7bdd0f7a9cc9fc6b9/) Grasim Industries · Maharashtra ### [Lead Data Analyst](https://jobs.opennash.com/companies/target/jobs/0631267a9a818e44923e/) Target · Bangalore, India [Data & Analytics jobs](/functions/data-analytics/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. [Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1) Jobs - [Search jobs](https://jobs.opennash.com/search/) - [Companies](https://jobs.opennash.com/explore/) - [Hiring report](https://jobs.opennash.com/reports/hiring/) - [AI assistants](https://jobs.opennash.com/connect/) - [How it works](https://jobs.opennash.com/methodology/) OpenNash - [opennash.com](https://opennash.com/) - [Services](https://opennash.com/ai-agent-consulting/) - [OpenNash CX](https://opennash.com/cx/) - [AI Tools](https://opennash.com/ai-tools/) - [Blog](https://opennash.com/blog/) - [About](https://opennash.com/about/) Contact - [hello@opennash.com](mailto:hello@opennash.com) - [LinkedIn](https://www.linkedin.com/company/opennash) - [Support](https://jobs.opennash.com/support/) - [Privacy](https://jobs.opennash.com/privacy/) - [Terms](https://jobs.opennash.com/terms/) © 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.