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Deutsche Post

# Senior Associate - Billing

Petaling Jaya, Selangor, Malaysia Full-time Senior individual contributor 

Listed on Deutsche Post’s official careers site. Posted October 17, 2026. Check that it is still open and apply there.
[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV384543ENGLOBALEXTERNAL/Senior-Associate-Billing)

[OpenNash Jobs](https://jobs.opennash.com/) / [Deutsche Post](https://jobs.opennash.com/companies/deutsche-post/) / Senior Associate - Billing

## Job description

### Service Delivery
- Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA.
- Perform validation and maintenance activities comply with Global guidelines and approval process.
- Liaise with internal and external contacts to request and follow-up relevant billing information to support correct, timely and complete billing.
- Perform validation and rectify the errors found from the rejection report.
- Drive to achieve the teams KPI & SLA on a daily, weekly & monthly basis.
- Perform end to end investigation to recover billing Revenue or avoid Revenue Leakage.
- Prepare, provide supporting documents and reports to the internal or external customer as per the contractual agreement.
- Maintain and prepare data for transfer to produce accurate billing invoices/credits.
- Perform quality checks (Billing Supervisory checks) Process
- Adhere to internal authorization levels and local guidelines.
- Actively participate the digitization/automation of non-value adding tasks.
- Establish and maintain a positive working relationship and foster a cooperative and supportive team environment.
- Take part in procedures and systems review to minimize risk and increase cost efficiency.
- Actively support and engage in the change management initiatives directed by management pertaining to organizational or system changes.
- Support analytics and process reviews for sustainability and identification of automation/digitization opportunities.
- Prioritize process and system capability enhancements that are customer-centric and essential for business operations.

### Required Competencies
- Flexible to work on weekends and public holidays if required.
- Analytical skills.
- Experience in Microsoft Windows & Excel as an end user.
- Good communication skills in English, both oral and written.

### Results oriented
- Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way.
- Self-motivated and highly organized with a high level of attention to detail
- Energetic, enthusiastic, team player.
- Able to manage deadlines.
- Ability to work in fast pace environment.
- Experience in Power BI/Query/Automate is a plus.

### Being innovative and have an open mindset
- Constant reflection on the way of working to drive continuous improvements.

### Ability to prioritize and multi-task
- Taking into consideration strategic requirements and ad-hoc demand.
- Big picture thinking, able to understand implications, and mitigate complications.

## At a glance
- Posted by the employer: Oct 17, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 3 days
- Location: Petaling Jaya, Selangor, Malaysia
- Employment type: Full-time[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV384543ENGLOBALEXTERNAL/Senior-Associate-Billing)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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