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Deutsche Post

# Executive, Customer Service

Bayan Lepas, Pulau Pinang, Malaysia Full-time Customer Support 

Listed on Deutsche Post’s official careers site. Posted September 15, 2026. Check that it is still open and apply there.
[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV376842ENGLOBALEXTERNAL/Executive-Customer-Service)

[OpenNash Jobs](https://jobs.opennash.com/) / [Deutsche Post](https://jobs.opennash.com/companies/deutsche-post/) / Executive, Customer Service

## Job description

### Key Tasks
- Acts as key contact for allocated customers
- Accepts and processes orders for handover to Operations
- Stays informed on shipment and exception status for allocated customers
- Proactively informs customer on shipment status and exceptions
- Provides spot quotations and performs up- and cross-selling on inbound customer calls
- Passes on leads to Sales
- Handles customer inquiries
- Handles customer requests with regard to Go Green topics
- Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions
- Acts as first contact point for customer claims for notification and reception of claims and respective document collection
- Develops relationship with allocated customers
- Participates in joint Sales visits if necessary
- Accepts all orders (from customer or overseas office) and processes them for handover to Operations
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
- Provides spot quotations and closes contract
- Performs up- and cross selling (inbound calls) for existing customers and passes on leads to Sales
- Takes and handles customer inquiries, e.g.

### Track and Trace
- Takes customer requests with regard to Go Green topics and informs

### Regional Go Green Head
- Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer
- Takes and registers all customer complaints
- Drives solution of customer complaints by solving it directly or assigning tasks to other function
- Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
- Takes and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling)
- Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates

### Escalates issues, if required Job requirements
- Must have background in Logistics, Customer Service, Freight Forwarding, or a related field.
- Must have experience in Customer service
- Good communication skill is required
- Good time management & able to support on weekend and public holidays (if required)
- Proficiency in MS Office applications
- Results-driven, proactive, and adaptable to changing business needs and withstand pressure

## At a glance
- Posted by the employer: Sep 15, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 35 days
- Location: Bayan Lepas, Pulau Pinang, Malaysia
- Employment type: Full-time[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV376842ENGLOBALEXTERNAL/Executive-Customer-Service)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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