[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Deutsche Post jobs](https://jobs.opennash.com/companies/deutsche-post/) · [Search jobs](/search/) Deutsche Post · Ho Chi Minh City, Vietnam # Senior Manager, Key Account Management Ho Chi Minh City, Vietnam Manager or lead Executive & Management Listed on Deutsche Post’s official careers site. Posted August 16, 2026. Check that it is still open and apply there. [Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALVN0101425ENGLOBALEXTERNALLUMESSEAPAC/Senior-Manager-Key-Account-Management) [OpenNash Jobs](https://jobs.opennash.com/) / [Deutsche Post](https://jobs.opennash.com/companies/deutsche-post/) / Senior Manager, Key Account Management ## Job description ### Key Accountabilities Champions the overall Customer Centricity agenda to drive actions that go beyond just responding to CXM Drives Net Growth by winning additional and retaining existing business from the customer; increasing our share of wallet Builds extensive coach network in customer’s organization, gains access to decision makers and spreads the word on the value we have delivered Trusts Operations to deliver the KPIs, but tracks performance and jumps in when customer satisfaction is at risk; escalates decisively if and when required Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions Diligently coordinates DSC internal commercial process related to his/her accounts, e.g., O2D, Renewals, BCA process, etc. Ensures timely and accurate data entry into systems and tools required for above processes, e.g., Salesforce.com. Towards Customer Is the customer’s main point of contact for topics of strategic and tactical relevance, especially for commercial, but also for important operations matters - Manages customer relationship during operational crises and other escalations - Establishes communication matrix with customer and upholds discipline to ensure clarity and effectiveness of communication Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights. - Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions - Ensures customer is billed accurately, completely, and on time for the consumed services; follows up with customer for outstanding payments - Drives Net Growth by winning additional and retaining existing business from the customer; increase share of wallet - Builds extensive coach network in customer’s organization, gains access to decision makers and spreads the word on the value we have delivered Excites customer for regular and numerous participation in the CXM survey and agrees mutual action plans that address their feedback Champions overall Customer Centricity agenda to drive actions that go beyond responding to CXM Schedules, prepares and conducts regular leadership meetings with customer (e.g., QBR/QBP) Introduces relevant innovation, products and capabilities to customer and builds commitment of customer to (co-)invest. ### Requirements Minimum 5 years experience as Key Account Management in Logistic / Supply Chain industry; OR act as Supply Chain Management/Logistics Management/Warehouse Management in multinational companies University degree or equivalent education Customer Leadership: Able to own the customer relationship, defend margin, and drive account growth. Hands-on understanding of warehouse-transport operations. Able to challenge Ops respectfully to protect margin & service quality. Skilled in negotiating renewals, scope increases, and rate adjustments. Can drive contract extensions, new service launches, and solution expansions, grow new business from existing accounts. ### Financial Acumen Margin management, forecasting, contract modeling, and cost-to-serve understanding. ### Communication Executive-level English + Vietnamese; strong deck writing and presentation. ### Tender & Pricing Strength Experience with bids, change control, and commercial controls. Fluent in English ## At a glance - Posted by the employer: Aug 16, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 65 days - Location: Ho Chi Minh City, Vietnam[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALVN0101425ENGLOBALEXTERNALLUMESSEAPAC/Senior-Manager-Key-Account-Management) ## More jobs at Deutsche Post ### [Key Account Manager](https://jobs.opennash.com/companies/deutsche-post/jobs/106fc91cc295c8d052e6/) Ho Chi Minh City, Vietnam ### [Manager, Business Development](https://jobs.opennash.com/companies/deutsche-post/jobs/923d7fa4e30753cf733d/) Ho Chi Minh City, Vietnam ### [Manager, Transport Operations](https://jobs.opennash.com/companies/deutsche-post/jobs/d6a2d22127dc6e2acc54/) Ho Chi Minh City, Vietnam ### [Senior IT Manager, TMS Products](https://jobs.opennash.com/companies/deutsche-post/jobs/28843c0e65e022fc20c8/) Ho Chi Minh City, Vietnam ### [Senior Manager, Business Development](https://jobs.opennash.com/companies/deutsche-post/jobs/836fd88676beeaabb925/) Ho Chi Minh City, Vietnam ## Similar jobs at other companies ### [Head of Key Account Management Wholesale and Distribution (f/m/d)](https://jobs.opennash.com/companies/abb/jobs/4425a97d4dace317a4d3/) ABB · Luedenscheid, North Rhine-Westphalia, Germany ### [Key Account Manager](https://jobs.opennash.com/companies/gsk/jobs/e5547476c66be24b3076/) GSK · Makati, Philippines ### [Account Manager Key](https://jobs.opennash.com/companies/sherwin-williams/jobs/c56ae1c6791dcc4116eb/) Sherwin-Williams · Mexico ### [Key Account Manager](https://jobs.opennash.com/companies/ecolab/jobs/f9e1aff6dd29d7a75afa/) Ecolab · Cairo, Egypt ### [Key Account Manager](https://jobs.opennash.com/companies/cargill/jobs/7f810eb2bbc249bfc596/) Cargill · Sydney, Australia OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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