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Deutsche Post

# Associate Service Quality - BPO

Petaling Jaya, Selangor, Malaysia Manufacturing & Production 

Listed on Deutsche Post’s official careers site. Posted September 25, 2026. Check that it is still open and apply there.
[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV380490ENGLOBALEXTERNAL/Associate-Service-Quality-BPO)

[OpenNash Jobs](https://jobs.opennash.com/) / [Deutsche Post](https://jobs.opennash.com/companies/deutsche-post/) / Associate Service Quality - BPO

## Job description

Overall

### Role Purpose
- Perform standard analytics and manage quality tools in the center on a day-to-day basis. Support all other Business Process Optimization (BPO) initiatives or solutions that add value to the service line. Key activities
- Understanding the different processes used throughout Finance and HR operations locations in Asia Pacific.
- Identifying/ leveraging best practices already in use in the finance operations community.
- Designing practical and effective solutions to address improvement opportunities – both cost and performance.
- Successfully implement improvement initiatives with Finance and HR Business Partners
- Strive as a SME on process improvements/ standardization methodology
- Provide consultative services to both external Finance and HR Business Partners and internal support staff
- Ability to relate to cross-cultural processes and country sensitivities
- Responsible for process documentations (i.e. process maps)

### Qualifications
- Qualified University Degree holder

### Skills
- Root cause analysis and problem solving
- Simple data analysis

### Good all round communicator
- written and oral
- Innovative and creative
- Good understanding of MS Office suite (Word, Excel and PowerPoint)
- Engaging with customers (internal/external)
- Experience in supporting a shared service centre (preferred)
- Able to work under pressure
- Able to multi-task
- Good discipline in performing standard procedures
- Finance / Accounting / Business Administration
- IT knowledge will be an advantage

## At a glance
- Posted by the employer: Sep 25, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 25 days
- Location: Petaling Jaya, Selangor, Malaysia[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV380490ENGLOBALEXTERNAL/Associate-Service-Quality-BPO)

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