[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Deutsche Post jobs](https://jobs.opennash.com/companies/deutsche-post/) · [Search jobs](/search/) Deutsche Post · Tokyo, Japan +1 more # BPO Lead North Asia, Hillebrand Gori Tokyo, Japan +1 more Full-time Manager or lead Marketing Listed on Deutsche Post’s official careers site. Posted October 18, 2026. Check that it is still open and apply there. [Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV383942ENGLOBALEXTERNAL/BPO-Lead-North-Asia-Hillebrand-Gori) [OpenNash Jobs](https://jobs.opennash.com/) / [Deutsche Post](https://jobs.opennash.com/companies/deutsche-post/) / BPO Lead North Asia, Hillebrand Gori ## Job description ### Job Purpose To lead the country-level implementation of initiatives outlined in the global IT/BPO roadmap, ensuring alignment with Hillebrand Gori’s strategic priorities and Strategy 2030. The Country BPO Lead drives operational excellence, strengthens process governance, supports the adoption of global standards, and ensures full utilization of systems and tools within the country. ### Principal Accountabilities Implementation of Initiatives - Support implementation of global initiatives with strategic importance, including GSC roll‑out and GTOM implementation - Coordinate and support local adoption of tools (e.g., CPQ, QRS, myHG). - Ensure timely, structured, and high-quality execution of projects at country level. ### Process Governance & Continuous Improvement - Analyze current processes to identify inefficiencies, bottlenecks, and improvement opportunities. - Implement country-level continuous improvement initiatives using the First Choice toolbox. - Drive reduction of process deviations and promote compliance with SOPs. ### System & Tools - Gather feedback from network on company tools used, e.g. FLOW, CPQ, myHG, Qlik and/or Reporting. - Review enhancements to these tools in collaboration with other country stakeholders - Communicate enhancements/requirements to global IT/BPO - Coordinate Super User community in country ### Change Management & User Adoption - Communicate changes clearly to users and support transition activities. - Monitor adoption levels and proactively address resistance or skill gaps. ### Training & Capability Development - Deliver country-specific onboarding for new tools or processes. - Build local capability to sustain improvements independently. ### Stakeholder Engagement - Partner closely with the Country Manager and cross‑functional departments - Serve as the country interface and regularly align with global BPO ### Gather and escalate country feedback Job requirements - Bachelor’s degree or equivalent professional experience in business, operations, supply chain, or related fields. - Minimum 4 years of relevant experience in Operations, business process improvement or project management roles - Experience working in a matrix environment - Sound understanding of TMS (preferably FLOW operations). ### Working knowledge of key systems - CPQ, QRS, myHG, and other HG digital tools. - Process analysis skills, including root-cause identification and solution design. - Basic project management and change management competencies. - Ability to train, coach, and influence others at different levels. ### Effective communicator - capable of communicating within teams and with senior leadership. - Continuous improvement mindset; familiar with Lean/Six Sigma concepts is a plus. - Analytical and problem solving skills, with attention to detail and process quality. - High degree of ownership, independence, and ability to perform under pressure. ## At a glance - Posted by the employer: Oct 18, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days - Location: Tokyo, Japan +1 more - Employment type: Full-time[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBALAV383942ENGLOBALEXTERNAL/BPO-Lead-North-Asia-Hillebrand-Gori) ## More jobs at Deutsche Post ### [Ausbildung Kaufmann/-frau für Dialogmarketing (m/w/d) - Standort Berlin](https://jobs.opennash.com/companies/deutsche-post/jobs/7f162091df4473a4d520/) Berlin, Germany ### [Ausbildung Kaufmann/-frau für Dialogmarketing (m/w/d) - Standort Essen](https://jobs.opennash.com/companies/deutsche-post/jobs/3421fa6f98bcd1dbe64a/) Essen, Nordrhein-Westfalen, Germany ### [Ausbildung Kaufmann/-frau für Dialogmarketing (m/w/d) - Standort Köln](https://jobs.opennash.com/companies/deutsche-post/jobs/f9ca1a9e05238dd72b8b/) Köln, Nordrhein-Westfalen, Germany ### [Back-up Supervisor til morgenholdet hos DHL Express i Brabrand](https://jobs.opennash.com/companies/deutsche-post/jobs/b0f2bf2b8a11494524fa/) Århus, Midtjylland, Denmark ### [Bid Excellence Specialist](https://jobs.opennash.com/companies/deutsche-post/jobs/d1684d6ef4383a013e9a/) Rugby, United Kingdom ## Similar jobs at other companies ### [Senior Executive Assistant, Government Affairs Japan, Australia, Asia North (JANA) and Asia South (AS)](https://jobs.opennash.com/companies/citigroup/jobs/22a1fbc83d1b906da967/) Citigroup · Hong Kong Hong Kong ### [AVP, Deposits Product Management — Asia North CG/CPC](https://jobs.opennash.com/companies/citigroup/jobs/a26dfceaabf4f0a3ed28/) Citigroup · Kowloon Hong Kong ### [senior manager regional business risk compliance north asia](https://jobs.opennash.com/companies/richemont/jobs/86e39925e998dd7ff7d6/) Richemont ### [BPO Trade Settlement Analyst](https://jobs.opennash.com/companies/ntt/jobs/4ba7b2f2397efad329aa/) NTT · GURUGRAM, DL, IN, India ### [BPO Trade Settlement Associate](https://jobs.opennash.com/companies/ntt/jobs/bc01e7e49c40dd83c1fe/) NTT · Gurgaon, HR, IN, India OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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