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Deutsche Post · University Park, IL

# Customer Service Representative

University Park, Illinois, United States of America Customer Support 

Listed on Deutsche Post’s official careers site. Posted September 21, 2026. Check that it is still open and apply there.
[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBAL11130438ENGLOBALEXTERNALTALENTREEF/Customer-Service-Representative)

[OpenNash Jobs](https://jobs.opennash.com/) / [Deutsche Post](https://jobs.opennash.com/companies/deutsche-post/) / Customer Service Representative

## Job description

### Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

### Key Accountabilities

Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. Maintain customer records and update account information. Maintain financial accounts by processing customer adjustments. Prepare product or service reports by collecting and analyzing customer information.

Assist with order and product management. Perform other duties as assigned.

### Required Education and Experience

High School Diploma or Equivalent 0-12 months of system, data entry or reporting experience 0-12 months of warehouse experience, preferred Our Organization is an equal opportunity employer.

## At a glance
- Posted by the employer: Sep 21, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 29 days
- Location: University Park, Illinois, United States of America[Apply on Deutsche Post’s careers site →](https://careers.dhl.com/global/en/job/DPDHGLOBAL11130438ENGLOBALEXTERNALTALENTREEF/Customer-Service-Representative)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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