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Delta Air Lines · Incheon, KOR

# Operations Service Manager - Cargo (ICN)

Incheon, KOR Manager or lead Operations 

Listed on Delta Air Lines’s official careers site. Posted October 27, 2026. Check that it is still open and apply there.
[Apply on Delta Air Lines’s careers site →](https://delta.avature.net/en_US/careers/JobDetail/operations-service-manager-cargo-icn/34687?jobId=34687)

[OpenNash Jobs](https://jobs.opennash.com/) / [Delta Air Lines](https://jobs.opennash.com/companies/delta-air-lines/) / Operations Service Manager - Cargo (ICN)

## Job description

How you'll help us Keep Climbing (overview & key responsibilities) Cargo Operations Service Manager is responsible for providing leadership to direct reports, front-line work teams and the operation. Additionally, this role oversees and coordinates operational performance including, but not limited to, cargo metrics defined, safety, security, customer service delivery and other key performance indicators. This leader will serve as an operational liaison between Delta and all contracted business partners within a station.

This Delta leader will also monitor for at-risk behaviors through daily safety observations.

### Summary of responsibilities (not comprehensive of all tasks)
- Participates in Incident Analysis reports, Injury Prevention Group sessions and applicable station safety meetings.
- Ensures adherence to the station Safety Business Plan in addition to assuring compliance to our divisional Performance and Safety standards.
- Ensures distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity.
- Acts as a key communicator of timely and accurate information.
- Sets performance standards and ensures adherence to those standards and champions and leads others through change.
- Responsible for leadership development through mentoring, on-the-job training and delegation.
- Provides support, guidance, coaching and motivation based on individual needs.
- Uses strategy in thought processes and decision making.
- Measures and analyzes employee performance through the use of performance management tools, available customer service and operational metrics, job shadowing and direct observation.
- Responsible and accountable for the timely completion and delivery of performance appraisals, quality assurance observations, performance discussions, coaching and counseling and administrative action, while being a strong advocate of employee recognition.
- Continued training and development in building leadership capabilities is expected.
- Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.
- Responsible for administrating payroll processes and MSS updates
- Develops staff plans and schedules to best meet flight schedule and business volumes
- Works closely with USPS leadership on optimizing mail handling to ensure USPS requirements are met
- Responsible for process improvement to drive metric performance and exceed customer satisfaction What you need to succeed (minimum qualifications)
- High Schooldiploma, GED or High School Equivalency.
- Three years ofACS/CGO experience in operations and customer service or relevant experience.
- Must be inpossession of valid documentation to live and work in Korea, at the timeof application. Delta does not sponsor.
- Must be fluentin English and Korean.
- Workingknowledge of Delta policies and procedures.
- Strong customerservice skills and focus and have the flexibility to manage an operationwith varying shifts, extended hours and “on call” requirements.
- Strong writtenand verbal communication, including platform/presentation skills.
- Ability to coachand deliver feedback for developmental purposes.
- Must beapproachable, have interpersonal skills that foster trust and respect, andbe able to effectively manage conflict and problem solve.
- Should exhibitstrong organizational skills and the ability to delegate responsibility todirect reports.
- Must be able tobalance multiple priorities within established time constraints.
- Must beproficient in Microsoft Office applications.
- Must beperforming satisfactorily in present position.
- Embraces diversepeople, thinking and styles
- Consistentlymakes safety and security, of self and others, the priority. What will give you a competitive edge (preferred qualifications)
- Bachelor'sdegree or 5 plus years of relevant experience.
- Knowledge ofDeltamatic, Webvision, Velocity, Load Trac, Safety Net and other relevantairport technology. + 3 – 10 Years ofPrevious leadership experience, including direct reports.

Benefits and Perks to Help You Keep Climbing Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.

If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

## At a glance
- Posted by the employer: Oct 27, 2026
- First seen by OpenNash: Nov 2, 2026
- Last checked: Nov 2, 2026
- Listed for: 6 days
- Location: Incheon, KOR[Apply on Delta Air Lines’s careers site →](https://delta.avature.net/en_US/careers/JobDetail/operations-service-manager-cargo-icn/34687?jobId=34687)

## Hiring at Delta Air Lines
- Open jobs: 168
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 11, 2026

[All Delta Air Lines jobs](https://jobs.opennash.com/companies/delta-air-lines/) · [Weekly hiring report](/reports/hiring/)

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