[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Dell Technologies jobs](https://jobs.opennash.com/companies/dell-technologies/) · [Search jobs](/search/) Dell Technologies · Taipei City, Taiwan # Account Services Management Senior Advisor Taipei City, Taiwan Remote Senior individual contributor Executive & Management Listed on Dell Technologies’s official careers site. Posted September 15, 2026. Check that it is still open and apply there. [Apply on Dell Technologies’s careers site →](https://iawmqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/298146) [OpenNash Jobs](https://jobs.opennash.com/) / [Dell Technologies](https://jobs.opennash.com/companies/dell-technologies/) / Account Services Management Senior Advisor ## Job description Account Services Management Senior Advisor Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic. ## Responsibilities ### What you’ll achieve As a Senior Advisor, you will be responsible for owning day‑to‑day service delivery for key customer accounts, aligning processes to SLAs, and driving continuous improvement. You will coordinate across teams to prevent issues, manage changes, and enhance customer satisfaction. Join us to do the best work of your career and make a profound social impact as a Senior Advisor on our Account Services Management team in Taipei, Taiwan. ### Responsibilities You will: Manage incident/change/configuration/customer management activities end‑to‑end for assigned accounts. Run service reviews, performance reporting, and RCA follow‑ups; implement corrective actions. Identify process, knowledge, and automation improvements; contribute to playbooks. Handle escalations and stakeholder communications; ensure timely updates and outcomes. Partner with Sales, Support, and Engineering to align delivery with commitments. ## Qualifications Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: ### Essential Requirements 8 + years in service delivery/support operations with strong ITIL knowledge. Experience managing customer accounts and meeting SLA/CSAT goals. Proficiency with service platforms (e.g., ServiceNow) and reporting/analytics. Strong communication, prioritization, and problem‑solving skills. Ability to coordinate cross‑functional work streams. Desirable Requirements Bachelor’s degree. ITIL Intermediate; PMP or equivalent. ## At a glance - Posted by the employer: Sep 15, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 19, 2026 - Listed for: 34 days - Location: Taipei City, Taiwan - Work arrangement: Remote[Apply on Dell Technologies’s careers site →](https://iawmqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/298146) ## More jobs at Dell Technologies ### [2027 Commodity Management Senior Analyst Campus Hire](https://jobs.opennash.com/companies/dell-technologies/jobs/ec491c57a240ea32c98f/) Taipei City, Taiwan ### [Hardware Engineer 2 (Project Management Team)](https://jobs.opennash.com/companies/dell-technologies/jobs/18053350162fb9ab802f/) Taipei City, Taiwan ### [2027 Server Hardware Engineering Graduate Program](https://jobs.opennash.com/companies/dell-technologies/jobs/d12d63a05771ffc0330e/) Taipei City, Taiwan ## Similar jobs at other companies ### [Services Account Management](https://jobs.opennash.com/companies/microsoft/jobs/bfabb6aa9cdbc9f7af12/) Microsoft · India, Karnataka, Bangalore ### [Cluster Manager - Debt Management Services - SME/Senior Cluster Manager - Debt Management Services - SME](https://jobs.opennash.com/companies/bajaj-finserv/jobs/72fb526c6e8c2a0f1405/) Bajaj Finserv · Hyderabad - Begumpet ### [Cluster Manager - Debt Management Services - Consumer/Senior Cluster Manager - Debt Management Services - Consumer](https://jobs.opennash.com/companies/bajaj-finserv/jobs/73bb25f2c8bc7e4c5332/) Bajaj Finserv · Kolkata - Salt Lake ### [Services Account Executive](https://jobs.opennash.com/companies/siemens/jobs/b15c8f83b1a932f57748/) Siemens ### [Electrical Services Account Executive](https://jobs.opennash.com/companies/siemens/jobs/1eaf1ec93a3f7f5e4ceb/) Siemens OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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