[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Dell Technologies jobs](https://jobs.opennash.com/companies/dell-technologies/) · [Search jobs](/search/) Dell Technologies · TX, United States # Senior Consultant, Project Program Management TX, United States On-site Full-time Senior individual contributor $ 166,000 - $228,000 Consulting Listed on Dell Technologies’s official careers site. Posted October 12, 2026. Check that it is still open and apply there. [Apply on Dell Technologies’s careers site →](https://iawmqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/300029) [OpenNash Jobs](https://jobs.opennash.com/) / [Dell Technologies](https://jobs.opennash.com/companies/dell-technologies/) / Senior Consultant, Project Program Management ## Job description Senior Consultant, Project Program Management Digital self-serve is central to how customers get support today, and expectations keep rising as conversational and agentic AI reshape every channel. This role owns the strategic direction of CSG’s self-serve portfolio – spanning product, voice, web and portal channels – setting the CSG Annual Operating Plan and driving Services Modernization, while directing the Consultant-level program managers executing across each channel. Join us as a Senior Consultant on our Project/Program Management team to do the best work of your career and make a profound social impact onsite in Round Rock, Texas or Hopkinton, Massachusetts. ### What you’ll achieve As a Senior Consultant, you will set the strategic direction for CSG’s self-serve portfolio, own the CSG Annual Operating Plan and Services Modernization agenda, and direct the program managers driving execution across the product, voice/phone, web and portal channels. Join us to do the best work of your career and make a profound social impact as a Senior Consultant on our Project Program Management team. You will: Own the CSG Annual Operating Plan, setting priorities, investment cases and success metrics for the self-serve portfolio across product, voice/phone, web and portal channels. Drive Services Modernization strategy, including MOD 2.0 execution, aligning engineering, product and support leadership around a shared roadmap. Direct and coordinate the work of the Consultant-level program managers aligned to product, voice/phone, web and portal, ensuring their roadmaps ladder up to a single cross-channel strategy. Define the enterprise measurement framework for self-serve performance and hold channel teams accountable for utilization and containment targets. Partner with Digital Support and CSG leadership, for global strategic oversight of self-serve investments and outcomes. Build and present executive-ready strategy, roadmap and business-case materials to senior leadership and cross-functional stakeholders. Influence and align senior stakeholders and engineering leaders across the organization, driving progress without direct authority over their resources. ### Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements: 15+ years of experience in program management, product strategy or digital customer support, including experience directing the work of other program managers, or equivalent experience. Demonstrated experience setting up annual operating plans and driving multi-year modernization strategies for a large digital or self-serve organization. Strong track record shaping strategy across conversational/voice AI, embedded product support, web self-serve and B2B portal/API experiences. Executive-level stakeholder management and communication skills, with a track record of influencing senior leadership and directing cross-functional teams without direct authority. Deep experience with portfolio tools, BI and enterprise measurement frameworks. Experience operating across large, matrixed, global organizations. ### Desirable Requirements Bachelor’s degree; advanced degree a plus. Familiarity with server and storage product and support environments. Experience with intent modeling, NLU, agentic AI systems or B2B services APIs. Compensation Dell is committed to fair and equitable compensation practices. The salary range for this position is $ 166,000 - $228,000 Benefits and Perks of working at Dell Technologies Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com ## At a glance - Posted by the employer: Oct 12, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 7 days - Location: TX, United States - Work arrangement: On-site - Employment type: Full-time - Pay: $ 166,000 - $228,000[Apply on Dell Technologies’s careers site →](https://iawmqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/300029) ## More jobs at Dell Technologies ### [Senior Consultant, Account Services Management - Plano, Texas](https://jobs.opennash.com/companies/dell-technologies/jobs/7495bf78d8b4e8f23e18/) TX, United States ### [Analyst, Financial Analysis](https://jobs.opennash.com/companies/dell-technologies/jobs/aeb7882dcc6a10e487f1/) TX, United States ### [CSG Hardware Engineering Intern](https://jobs.opennash.com/companies/dell-technologies/jobs/a77f6e0561f15570fb4d/) TX, United States ### [Consultant, Data Science](https://jobs.opennash.com/companies/dell-technologies/jobs/99ce2d59c24f35528035/) TX, United States ## Similar jobs at other companies ### [Consultant, Customer Solution - Project Management](https://jobs.opennash.com/companies/cardinal-health/jobs/66f5aabb5a7034316f61/) Cardinal Health · Morocco ### [Senior Program/Project Manager- Home Lending Regulatory Program Management Office](https://jobs.opennash.com/companies/jpmorganchase/jobs/8829cceaf11514da8b98/) JPMorganChase · Plano, TX, United States ### [Associate Project Management/Project Management](https://jobs.opennash.com/companies/northrop-grumman/jobs/582016a59f1964986a70/) Northrop Grumman · United States-California-El Segundo ### [Associate Project Management/Project Management](https://jobs.opennash.com/companies/northrop-grumman/jobs/53c715bb4e5aa05bffcb/) Northrop Grumman · United States-California-Redondo Beach ### [Project Manager - Data Center Water Treatment in Phoenix, Arizona, United States of America | Project/Program Management at Veralto Global](https://jobs.opennash.com/companies/veralto/jobs/f70aa96e9d4376e0d62e/) Veralto · Phoenix, Arizona, United States of America [Consulting jobs](/functions/consulting/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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