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Delivery Hero · Karachi, Sindh, Pakistan

# Senior Manager, Rider Compliance

Karachi, Sindh, Pakistan Full-time Manager or lead Legal & Compliance 

Listed on Delivery Hero’s official careers site. Posted October 7, 2026. Check that it is still open and apply there.
[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000154006829-senior-manager-rider-compliance)

[OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Senior Manager, Rider Compliance

## Job description

In this role, your core responsibility will be to safeguard our logistics operations by monitoring logistics-related cancellations, identifying vulnerabilities, and neutralizing all vectors of rider fraud. If you have a sharp eye for anomalies, a background in risk management, and the drive to protect our platform's ecosystem from exploitation, this is the role for you!

### What You Will Do

As the owner of Rider Compliance, you will develop frameworks, analyze data, and enforce strict Standard Operating Procedures (SOPs) to combat four main categories of fraud:
- Order Cancellation & Delivery Fraud Mitigation Monitor & Reduce Cancellations: Investigate and curb fraudulent cancellation spikes Prevent Hijacking & Asset Loss: Build systems to track "Silent Pickups," redispatch loopholes, and Return Frauds (failure to return cancelled goods to darkstores or vendors).

### Audit Exploitations

Track and penalize riders exploiting safety policies
- Technical & Location Fraud Detection App & Identity Integrity: Partner with tech teams to detect the use of unauthorized or modified applications, and prevent account sharing to ensure riders are only operating under their own verified profiles.

### Location Manipulation

Utilize tools and spatial data to detect location anomalies Account Misuse: Crack down on Account Sharing, Multiapping, and automated Shift Selling that damage fleet efficiency and customer experience.

### Financial Abuse & Asset Protection Cash Collection Security
- Manage Cash Runaway Risks and Rider Bad Debt. Enforce hard limits and track aging balances for unremitted COD funds Payout & Fee Manipulation: Audit and prevent manipulation of the rider payout structure

## Qualifications

### Experience

3–5 years of experience in fraud investigations, risk management, compliance, or logistics operations (preferably in the gig economy or last-mile delivery).

### Technical & Analytical Skills

SQL and Excel are preferred. You must be able to query datasets to find hidden patterns.

### Investigative Mindset

Deep familiarity with fraud vectors (GPS spoofing, app cloning, social engineering). You know how to connect the dots between a spiked metric and human behavior.

### Cross-Functional Collaboration

Proven ability to work alongside Customer Service, Vendor Management, and Product teams to close system loopholes and enforce operational SOPs.

### Communication

Excellent ability to translate complex fraud rings and technical anomalies into clear, actionable reports for upper management.

## At a glance
- Posted by the employer: Oct 7, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 12 days
- Location: Karachi, Sindh, Pakistan
- Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000154006829-senior-manager-rider-compliance)

## More jobs at Delivery Hero

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### [Executive, Supply](https://jobs.opennash.com/companies/delivery-hero/jobs/7c3bb27323e3a7597b73/)

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### [Senior Executive, Telesales](https://jobs.opennash.com/companies/delivery-hero/jobs/437efcd1d7893fa96273/)

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### [Compliance Manager](https://jobs.opennash.com/companies/delivery-hero/jobs/636f972b8f54f9d62629/)

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### [Coordinator Rider Compliance](https://jobs.opennash.com/companies/delivery-hero/jobs/4c41caf9df8cd536f1e4/)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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