[Skip to main content](#main-content)

[ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/)

Delivery Hero · Taguig, Philippines

# Customer Experience Manager

Taguig, Philippines Full-time Manager or lead Marketing 

Listed on Delivery Hero’s official careers site. Posted October 27, 2026. Check that it is still open and apply there.
[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000157980399-customer-experience-manager)

[OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Customer Experience Manager

## Job description

Responsible for managing day to day operations, ensuring foodpanda’s customer service team availability. Collaborate and partner with the Supervisor managing the overall performance of the assigned subgroup within foodpanda’s customer service team in delivering key performance indicators in the following areas: Quantity of Work, Quality of Work, and Customer Impacting metrics

Being able to identify gaps or opportunities and be able to present solutions or actions via projects or process improvements Collaborate with Inter-department resources to fulfill or address issues and challenges within the customer service environment Responsible for managing Internal escalations or any external - government escalations Responsible for and handling escalations from customers on different channels

Able to identify root causes and create detailed incident reports and solutions to improve processes and gaps

## Qualifications

Experienced as a Sr. Customer Service Associate of at least 3 years Strong Written and Verbal communication skills Strong understanding of Service Level - KPI, Customer Satisfaction and Net Promoter Score Strong analytical and problem-solving skills. Intermediate knowledge in using Microsoft Office and/or GSuite Applications Intermediate skills in Presentation or reporting Strong understanding of teamwork, root cause analysis

## At a glance
- Posted by the employer: Oct 27, 2026
- First seen by OpenNash: Nov 2, 2026
- Last checked: Nov 9, 2026
- Listed for: 13 days
- Location: Taguig, Philippines
- Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000157980399-customer-experience-manager)

## Hiring at Delivery Hero
- Open jobs: 816
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 12, 2026

[All Delivery Hero jobs](https://jobs.opennash.com/companies/delivery-hero/) · [Weekly hiring report](/reports/hiring/)

## More jobs at Delivery Hero

### [Intern, Marketing (Campaigns) - Academic Internship](https://jobs.opennash.com/companies/delivery-hero/jobs/77ee0e3a92ddda016b7e/)

Taguig, Philippines

### [Specialist, Marketing Campaigns](https://jobs.opennash.com/companies/delivery-hero/jobs/421e562c61ab679ea8dd/)

Taguig, Philippines

### [Associate, AP Service Delivery (Direct)](https://jobs.opennash.com/companies/delivery-hero/jobs/c96d87ca70f01f24e9d5/)

Taguig, Philippines

### [Associate, Account Management](https://jobs.opennash.com/companies/delivery-hero/jobs/e5e9a5ad8b1155dfe56d/)

Taguig, Philippines

### [Associate, Demand Planning](https://jobs.opennash.com/companies/delivery-hero/jobs/87f147f636a86c02bd03/)

Taguig, Philippines

## Similar jobs at other companies

### [Customer Experience Customer Success Specialist](https://jobs.opennash.com/companies/cisco-systems/jobs/293dda57f9d5c332cfc4/)

Cisco Systems · Berlin, Germany

### [Customer Experience Specialist](https://jobs.opennash.com/companies/ageas/jobs/4e501bb8bd82eb18ee34/)

Ageas 

### [Customer Experience Engineer II](https://jobs.opennash.com/companies/microsoft/jobs/fd19e163ea4134f60b6b/)

Microsoft · India, Karnataka, Bangalore

### [Senior Customer Experience Engineer](https://jobs.opennash.com/companies/microsoft/jobs/006fccd1230863091282/)

Microsoft · India, Karnataka, Bangalore

### [Technical Customer Experience Lead](https://jobs.opennash.com/companies/siemens/jobs/cc6aba665a73542e1c6b/)

Siemens 

[Marketing jobs](/functions/marketing/)

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

[ OpenNash ](https://opennash.com/)

AI-native services firm that builds custom software and 24/7 AI agents.

OpenNash Jobs is an OpenNash Applied AI project.
[Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1)

Jobs
- [Search jobs](https://jobs.opennash.com/search/)
- [Companies](https://jobs.opennash.com/explore/)
- [Hiring report](https://jobs.opennash.com/reports/hiring/)
- [AI assistants](https://jobs.opennash.com/connect/)
- [How it works](https://jobs.opennash.com/methodology/)

OpenNash
- [opennash.com](https://opennash.com/)
- [Services](https://opennash.com/ai-agent-consulting/)
- [OpenNash CX](https://opennash.com/cx/)
- [AI Tools](https://opennash.com/ai-tools/)
- [Blog](https://opennash.com/blog/)
- [About](https://opennash.com/about/)

Contact
- [hello@opennash.com](mailto:hello@opennash.com)

- [LinkedIn](https://www.linkedin.com/company/opennash)

- [Support](https://jobs.opennash.com/support/)

- [Privacy](https://jobs.opennash.com/privacy/)

- [Terms](https://jobs.opennash.com/terms/)

© 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.