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Delivery Hero · Muscat, Oman

# Manager Operations - Local Shops

Muscat, Oman Full-time Manager or lead Operations 

Listed on Delivery Hero’s official careers site. Posted July 13, 2026. Check that it is still open and apply there.
[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000137455289-manager-operations-local-shops)

[OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Manager Operations - Local Shops

## Job description

We are looking for an Operations Manager to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you. Manage and improve Local Shops operations through vendor management, optimizing processes & best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally.

This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams Accountable for Local Shops operational performance including both commercial & operational KPI's
- Work with Head of Local Shops to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation
- Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities
- Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives
- Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights Scope and deliver local initiatives to improve ops metrics quantified with data analysis
- Drive the team to deliver consistent results & improvements across all Local Shops verticals Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance
- Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working
- Lead by example and provides in depth training to team Drive team focus on objective and goals by building a cohesive team that drive results through maximum efficiency
- Share best practices, successful initiatives with our markets to support

## Qualifications
- 3+ years of relevant operational experience, ideally in Grocery operations or within the Food/Tech industry High proficiency in data analysis is a must-have
- Demonstrated experience with cost control, warehouse operations, inventory management, and root cause analysis High-level stakeholder management experience with the ability to influence across functions
- Strong grasp of operational processes and procedures, with a passion for continuous improvement and compliance auditing
- Direct line management experience with a genuine ability to build relationships, motivate teams, and manage upwards effectively Commitment to leading by example and developing your team through in-depth training and mentorship

## At a glance
- Posted by the employer: Jul 13, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 98 days
- Location: Muscat, Oman
- Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000137455289-manager-operations-local-shops)

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